Business Support Executive (Education Centres)

Key Responsibilities:

• Build strong relationships with a portfolio of education centre owners and become their main support contact

• Provide practical advice and hands-on support on centre growth, daily operations, service quality, and business performance

• Work with centre owners to identify opportunities to improve student enrolment, retention, parent satisfaction, and centre management

• Support centre owners in planning and implementing business improvement actions across marketing, operations, customer service, and sales support

• Monitor centre performance and recommend suitable solutions based on each centre's needs

• Coordinate with internal teams to resolve issues and ensure timely support for centre owners

• Share best practices, tools, and ideas to help centre owners run their centres more effectively

• Support projects and initiatives that strengthen the overall franchise or centre network

Requirements:

• Degree holder in any discipline, with education-related background preferred

• Around 2 to 3 years of working experience in client servicing, account support, business support, education operations, customer success, or related fields

• Experience in the education, training, learning centre, or service industry will be an advantage

• Strong interpersonal and communication skills, with the ability to build trust with education centre owners

• Good business sense and interest in helping clients improve marketing, operations, customer experience, and business results

• Organized, proactive, and able to manage multiple tasks independently

• Mature mindset with strong problem-solving skills

• Comfortable working with different stakeholders and providing practical day-to-day support

• Willing to work weekends when required

Ideal candidate profile

You may be a good fit if you have experience in:

• education centre operations

• school or learning centre support

• account servicing

• customer success

• franchise support

• training and education services

• small business advisory or business support

You Will Enjoy:

• Flexible Working Hours
• Double Pay and Discretionary Bonus
• Medical and Life Insurance Scheme

Please note that all personal data received will be treated confidentially and used for recruitment purpose only.