Business Support Manager

About This Job TSA Riley Infrastructure – UK, Ireland and Canada Location: Manchester, England, United Kingdom

Work Mode: On-site

Industry: Operations Consulting

Job Description TSA Riley is a professional services business. Since formation in 2011, we have developed a comprehensive suite of programme management capabilities. We combine our industry expertise with innovative thinking and digital products to develop close relationship with our clients our clients and deliver our commitments. We are actively engaged on some of the largest infrastructure projects across the UK and Canada, performing to our mission statement.

"Working together to develop intelligent programme management solutions, helping to deliver a more sustainable world"

Overview Of Role The Business Support Manager plays a central role in ensuring the smooth, efficient and compliant operation of the business. Working closely with leaders across the organisation, this role combines office management, facilities, health & safety, business assurance, rail industry compliance, executive support and business coordination. The role creates an organised, safe and productive working environment while ensuring statutory, regulatory and industry obligations are met and continuously improving operation processes.

The role will be based from our Manchester office, with a requirement to attend the office a minimum day of four days per week to support effective collaboration, stakeholder engagement and the delivery of business operations.

Responsibilities Office Operations & Facilities

Oversee day-to-date office operations, facilities, equipment, suppliers and workplace resources.Manage landlord, contractors and service providers.Coordinate maintenance, statutory inspections, security, access passes and lockers.Organise meetings, travel, events and hospitality.Support onboarding through workspaces, equipment and inductionsContinuously improve the workplace environment and employee experience.

Compliance, Health & Safety & Business Assurance

Coordinate health, safety and compliance activities.Maintain compliance schedules, policies, records and audit-ready documentation.Administer first aid, DSE, COSHH, PPE and H&S inductions.Support internal/external audits and continuous improvements.

Rail Industry Compliance

Manage Sentinel, RISQS and associated rail complianceCoordinate occupational health, training, fatigue assessments and Track Visitor passes.Act as key contact for auditors and compliance providers.

Business Support & Executive Coordination

Maintain business records, mandatory H&S training records and asset registers.Support executives with reports, presentations and internal communications.Monitor actions and deadlines and coordinate cross functional activities.

Requirements Proven experience in office, operations, facilities or business support management.Strong organisation, planning and administrative skills with excellent attention to detail.Strong interpersonal and stakeholder management skills.Experience in regulated or compliance driven environments.Knowledge of Microsoft 365 (Outlook, Teams, Excel, PowerPoint and SharePoint).Proactive, solution-focused mindset with a commitment to continuous improvements.Knowledge of health & safety administration, Sentinel, and/or RISQS (desirable)Proactive, solution-focused mindset with a commitment to continious improvement.

Benefits Competitive salary (salary dependant on experience level)Pension scheme25 days holidays + option to buy 4 daysAdditional 1 day holiday for your birthdayPrivate healthcare and employee assistance programmeGroup life insuranceMedi Cash health insurance providing cashback towards everyday healthcare billsEnhanced family leave, including maternity/paternity/adoptionCycle to work schemeFinancial and technical support for professional membershipsHybrid workingSummer and Winter staff celebration events

Core Values We pride ourselves on behaving and delivery to our core values:

People - We encourage diversity whilst investing in and developing the very best talent.Integrity - Our reputation, passion and commitment, inspire trust and integrity.Community - We are a collaborative community, understanding challenges from every angle, exploring innovative solutions based on our expert knowledge.Innovation -We are driven to inspire others with fresh creative ideas based on continuously learning.