Business Support Manager

Business Support Manager – 6 Months Contract

We are hiring: Business Support Manager
Contract Duration: 6 months

We are looking for a Business Support Manager to support project governance, business operations, process improvement and stakeholder management. The role will work closely with project, operations, finance and technology stakeholders to ensure effective governance, delivery performance and continuous improvement.

Key Responsibilities

• Lead and support project governance and compliance across project delivery processes and governance frameworks.
• Monitor onshore/offshore service delivery, ensuring accountability, quality and timely execution.
• Partner with stakeholders on sales registration, project delivery, governance, financial and operational matters.
• Provide insights on project budgets, cost validation, billing plans, project exceptions and delivery progress.
• Drive process improvement, digitalisation and automation initiatives using tools such as RPA, AI and Power Automate.
• Work with IT and relevant stakeholders to troubleshoot and optimise business systems and workflows.
• Support enhancements to dashboards and management reporting to enable data-driven decision-making.
• Ensure audit readiness through proper documentation, compliance and governance practices.
• Conduct knowledge sharing and training on project delivery, governance and process requirements.
• Support continuous improvement initiatives and other business priorities as required.

Requirements

• Diploma or Degree in Business, Finance or a related discipline.
• Minimum 3 years of relevant experience in business operations, project governance, project management or a similar environment.
• Strong stakeholder management and business operations experience.
• Good knowledge of Microsoft Office, particularly Excel (Pivot Tables/basic macros), Word and PowerPoint.
• Strong understanding of business operations analysis, project management and process improvement.
• Familiarity with SAP and project management systems.
• Strong written and verbal communication skills.
• Organised, detail-oriented, proactive and able to work independently as well as collaboratively.
• Able to manage multiple priorities and work effectively under tight deadlines.

Good to Have

• Experience in service, finance, operations or project delivery environments.
• Experience with RPA, AI or Microsoft Power Automate.
• Knowledge of IPMS, Salesforce or uCRM.
• Experience in dashboard development, data visualisation or management reporting.
• Exposure to digitalisation, automation, change management or stakeholder influence.
• Coaching or mentoring experience.

What We’re Looking For
A hands-on business support professional who can balance governance and compliance with business needs, navigate multiple stakeholders and systems, and identify practical opportunities to improve efficiency, reporting and project delivery.