Business Support Manager

About BDO BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary The Business Support Manager oversees the timely delivery of operational and compliance reports, manages the maintenance of process documentation and operational manuals, and supports the implementation of unit guidelines and communications. The role serves as a key coordinator for administrative, operational, and capacity-building initiatives, ensuring the smooth execution of Unit's objectives and business priorities.

Key Responsibilities

• Prepares, consolidates, validates, and submits various operational, management, and compliance reports accurately and within prescribed timelines.

• Coordinates with concerned personnel or teams to obtain required data, inputs, and supporting information needed for report preparation and submission.

• Maintains organized records, working files, and reference documents related to submitted reports, operational processes, and compliance requirements.

• Prepares, updates, and maintains the CE2 Unit’s Operational Manual to ensure that documented procedures remain current, complete, and aligned with approved processes.

• Drafts and issues process guidelines, advisories, and related communications based on instructions, inputs, or directives relayed or delegated by the CE Heads.

• Assists in monitoring, documenting, and communicating process updates, changes, or reminders to support consistent implementation within the unit.

• Provides support in the planning, coordination, and documentation of capacity-building activities, training sessions, knowledge-sharing initiatives, and other learning-related programs of the unit.

• Provides administrative and coordination support to the CE2 Unit Head, including assistance in meeting preparations, documentation, follow-ups, file management, and other unit requirements.

• Performs other related duties as may be assigned by the CE2 Unit Head.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Management, Communication, or any related field relevant to operational reporting, process documentation, and business support functions.
• Relevant experience in report preparation, data consolidation, records management, process documentation, administrative coordination, or business support work; experience in banking, risk management, credit operations, or compliance-related functions is an advantage.
• Must be willing to work onsite and be assigned to Makati.