Business Support Manager

Who you are

• Proven experience operating in an Executive Office, Business Management or Chief of Staff-style environment with the ability to drive business outcomes through influence
• Confidence producing high-quality Board, Executive Committee and governance papers, working with multiple senior stakeholders
• Strong operational and planning skills including experience managing complex leadership agendas, governance cycles, and deliverables across multiple projects
• You’ll act as a trusted partner to the Workplace Pensions Director, connecting the dots across the team and translating business issues into clear, actionable plans and communications
• Knowledge of Wealth and Insurance, Financial Services or another regulated industry is desirable
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply

What the job involves

• At Lloyds Banking Group, we’re committed to helping Britain prosper. Within our Wealth & Insurance (W&I) division, the Pensions and Retirement team plays a vital role in supporting customers through their long-term savings journey and into retirement. As Business Support Manager, you’ll be at the heart of this mission, reporting to the Executive Assistant within Pensions and Retirement and working closely with the Workplace Director to drive strategic priorities within the business area
• You’ll join a collaborative and forward-thinking team where your ability to influence, organise and communicate will be key. Partnering with the Executive Assistant and Workplace Director, you’ll help shape and deliver high-impact initiatives, manage key relationships and ensure our leaders are fully supported and prepared
• This is a fantastic opportunity to gain exposure at a senior level, develop your strategic insight and make a real difference in a business that’s transforming the way people plan for their future
• Supporting the Workplace Pensions Director in the day-to-day management of their responsibilities
• Supporting the coordination of the Pensions and Retirement Executive Office activities, including team meetings, colleague calls and communications, in partnership with the Executive Assistant and Personal Assistant
• Managing and prioritising incoming communications for the Workplace Pensions Director, ensuring timely and appropriate responses
• Preparing committee papers and briefing materials and ensuring both Directors are fully equipped for committees, boards and regulatory sessions
• Collaborating with leadership to develop and implement strategic plans that align with business, customer and regulatory priorities
• Building strong relationships with Business Partners across Finance, Risk, Audit and People to support governance, compliance and performance targets

The application process

• End Date: Thursday 08 October 2026

Benefits

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.