Business Support Officer

Business Support Officer

Part-time is also available.

• Do you enjoy working with data, not simply entering it, but understanding what it tells you?
• Are you naturally curious and inclined to ask, “Why does this work this way?” or “Could this be done better?
• When you begin using a new system, do you want to explore it, test its functionality and understand how all the pieces connect?
• Is your folder structure ordered, logical and easy for someone else to navigate?

If these questions caught your attention, this role may provide the challenge, variety and healthy pressure you enjoy. This is an administrative role—with a twist.

True Synergy (truesynergy.com.au) is seeking an upbeat and positive individual who combines strong administration skills with curiosity, logic and an interest in data and digital systems.

You will work across multiple digital platforms as a steward, organising, maintaining and connecting data so it can be used more effectively.

This will include:

• Developing logical structures, categories and tagging conventions;
• Maintaining and cleansing data;
• Segmenting and mining data for targeted communications;
• Preparing reports and identifying trends;
• Maintaining website and digital content;
• Testing forms, links, workflows and user journeys;
• Improving the functionality and visual presentation of online content;
• Using HTML to format website and email content;
• Supporting membership administration and communications; and
• Documenting processes and developing templates

About you:
You are methodical, proactive and naturally inclined to investigate.

You notice when information does not look right, enjoy bringing order to complex data and want to understand the purpose behind a task, not simply complete it.

You will bring:

• Confidence using CRM, database or membership systems;
• Practical knowledge of user interface and user experience principles;
• The ability to competently use HTML;
• Strong data management and reporting skills; and
• Strong problem solving and organisational skills

This role is primarily office based.  Occasional working from home is available, subject to client needs and team priorities.  A fixed work from home day or guaranteed number of remote days cannot be offered, however approximately one day per week is generally achievable when operational requirements allow.

To apply, submit your resume and a cover letter, exampling why this combination of data, systems and administration appeals to you, if you’re seeking full-time or part-time and your remuneration expectations.