Business Support Officer

Job Overview

We are looking for a highly organized and proactive Business Support Officer to join our team. You will be the backbone of our office operations, ensuring that our technical teams—from web developers to telecom engineers—have the administrative support they need to deliver world-class service. This role is ideal for someone who is tech-savvy, detail-oriented, and enjoys working in a fast-paced, evolving environment.

Key Responsibilities

• Client & Project Coordination: Act as a point of contact for clients, managing initial inquiries regarding our IT and Telecom services and directing them to the appropriate technical leads.
• Administrative Management: Maintain accurate digital records, manage calendars for the senior leadership team, and coordinate internal and external meetings.
• Service Support: Assist the Telecom and IT departments with service scheduling, hardware procurement requests, and tracking project milestones for web development and digital marketing campaigns.
• Document Control: Draft and format business proposals, Service Level Agreements (SLAs), and project reports.
• Process Improvement: Identify opportunities to streamline internal workflows using digital tools (CRM, project management software) to improve overall business efficiency.

Required Skills & Qualifications

• Experience: 2+ years in a business support, administrative, or operations role, preferably within the IT, Telecom, or Creative Agency sectors.
• Tech Savvy: Proficiency in Microsoft Office 365 (Word, Excel, Teams) and familiarity with CRM systems. A basic understanding of IT/Telecom terminology is a significant advantage.
• Communication: Exceptional written and verbal communication skills, with the ability to explain complex service offerings in a clear, professional manner.
• Organization: Proven ability to manage multiple priorities and meet tight deadlines in a "fast-tech" environment.
• Problem-Solving: A proactive approach to troubleshooting administrative hurdles and improving office systems.

What We Offer

• Competitive salary based on experience.
• Opportunities to work at the forefront of IT and Digital Marketing innovation.
• A supportive, collaborative team culture.
• Career progression opportunities as the company continues to scale.

How to Apply
Interested candidates should send their CV and a brief cover letter outlining their relevant experience in the technology sector to [email protected]

Pay: £41,900.00-£42,300.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Work Location: Hybrid remote in Chadwell Heath RM6 6AX