Business Support Officer

This role provides high-quality administrative and business support and plays an important role in ensuring the team delivers accurate, timely and responsive services to the community.

As Business Support Officer, you will be a key point of contact for internal and external customers, supporting effective administration, process improvement and service delivery.

In this role, you will:

• Provide specialist and general administrative support to the team.

• Act as a positive point of contact for the section, providing professional and responsive customer service to internal and external customers.

• Process information, maintain accurate records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.

• Participate in the ongoing review of section policies for the corporate policy register.

• Facilitate process review and mapping activities.

• Support compliance with relevant legislation, policies and procedures.

• Provide regular progress reporting as required.

• Promote change initiatives and support team members through change processes.

• Build and maintain constructive working relationships with internal teams, external stakeholders and customers.

• Contribute to a positive, supportive and improvement-focused workplace culture.

  What you'll bring

• Relevant experience in a business support, administration or customer service role, preferably within local government or a comparable environment.

• Demonstrated ability to accurately process information, maintain records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.

• Proven ability to provide responsive, professional and practical customer service, including handling enquiries, explaining processes and managing competing customer needs.

• Experience providing reliable administrative support in a busy environment where accuracy, confidentiality and timeliness are important.

• Well-developed organisational and problem-solving skills, including the ability to prioritise tasks, use initiative and identify practical solutions.

• Demonstrated ability to develop and maintain constructive relationships with internal teams, external stakeholders and customers.

• The ability to work positively within a team, adapt to changing systems and processes, and contribute to continuous improvement.

  What we offer?

  We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more.

  Looking to relocate? From housing and transport to community connections and personalised support - discover a range of local services designed to make your move to the MidCoast region easier. Learn more here.

  Salary: Commencing salary circa $65,000p.a. plus superannuation.

  Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region

  Tenure: Permanent, Full Time

  Closing date: Sunday, 1 November 2026 at 11:00 pm.

  For questions relating to the position requirements please contact James Bloxham - Coordinator On-site Wastewater Management who is the hiring manager for this role. James can be reached on (02) 7955 7658 or at [email protected].

  For enquiries regarding the application process contact Loretta Anderson, Human Resources Business Partner who is the HR representative for this role. Loretta can be reached on (02) 7955 7316 or at [email protected]