Business Support Officer - Home based

Salary: £26,538.48 per annum Working Hours: Fixed Term (end of June 2027), Full-Time (40 hours per week) Monday to Friday Location: Home Based (Preston, Lancashire area) G4S Facilities Management is looking for a proactive and customer-focused Business Support Officer to support our Restart contract, a DWP-funded scheme that helps unemployed individuals return to long-term work. In this home-based role, you will provide key administrative and call-handling support to our delivery teams, Jobcentre Plus partners, and customers.

Key Responsibilities

• Warm Handover Calls: Handle incoming warm handover calls between local Jobcentre Plus offices, supply chain partners, and customers in a professional and timely manner.
• Administrative Support: Provide comprehensive day-to-day administrative support to the wider business operations.
• Change Management: Accurately process "Change of Circumstance" notifications, ensuring all relevant internal and external parties are kept fully informed.
• Mailbox Management: Oversee and manage multiple shared email inboxes, routing queries to the correct teams and tracking them to ensure timely responses.
• Stakeholder Relationships: Build positive working relationships across teams while delivering excellent customer service at all times.

Essential

• Previous experience in an inbound contact centre environment.
• Excellent verbal and written communication skills.
• Proven track record of delivering high-quality customer service.
• Strong IT literacy and administrative capability with high attention to detail.
• Available to start immediately

Desirable

• Experience managing shared email inboxes and coordinating high-volume queries.
• Experience working with multiple stakeholders, external agencies, or supply chain partners.

Benefits While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.
• Private Healthcare
• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world's leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.