🟢 BUSINESS SUPPORT SOLUTIONS Template

As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.

We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.

If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.

Why We Need You

As an Outbound Retention Officer , you will be responsible for proactively engaging potential and existing customers, driving user acquisition, increasing customer activation, and maximizing transaction volume through strategic outbound sales activities.

You will play a key role in converting prospects into active users, strengthening customer relationships, and contributing directly to business growth. This position is ideal for an energetic, target-driven professional who enjoys customer engagement, sales, and achieving measurable results.

What You'll Be Doing

• Acquire new users through outbound prospecting activities, targeted databases, partnerships, referrals, and marketing campaigns
• Engage prospects through cold calls, email communication, WhatsApp, and other outreach channels
• Convert registrations into active customers by encouraging first-time deposits and transactions
• Monitor and improve customer conversion rates across the acquisition funnel
• Build strong relationships with potential and existing customers to increase engagement and loyalty
• Understand customer needs and recommend suitable products, promotions, or services
• Identify high-value prospects and opportunities that can contribute significantly to transaction volume and revenue generation
• Collaborate with Marketing, Product, Retention, and Customer Success teams to improve customer onboarding and activation processes
• Maintain accurate records of customer interactions and sales activities within CRM systems
• Track, analyze, and report acquisition and activation performance metrics
• Continuously test and improve sales approaches to maximize performance and conversion rates
• Support cross-functional initiatives and maintain effective communication with internal stakeholders
• Perform additional duties and responsibilities as assigned

What You Bring to the Team

• High School Diploma required; Bachelor's Degree is an advantage
• Previous experience in Sales, Telemarketing, Customer Acquisition, Business Development, Retention, or a related field
• Fresh graduates with strong communication and sales skills are welcome to apply
• Strong interpersonal and relationship-building abilities
• Excellent verbal and written communication skills
• Proficiency in CRM platforms and Microsoft Office applications, particularly Excel
• Strong command of Bahasa Indonesia and English
• Ability to work independently and collaboratively within a team environment
• Strong negotiation and persuasion skills
• Analytical mindset with the ability to interpret customer behavior and performance metrics
• Results-oriented with a passion for achieving and exceeding targets
• Strong organizational and time-management skills
• Ability to adapt quickly in a fast-paced and performance-driven environment

Success Metrics

You Will Be Measured On

• Number of new registrations and acquired users
• First-Time Deposit (FTD) conversion rate
• Deposit value and transaction volume generated
• Customer Acquisition Cost (CAC) performance
• Revenue generated from acquired customers
• Customer activation and retention rates
• Achievement of individual and team acquisition targets
• CRM data accuracy and activity tracking compliance

Why You'll Love Working With Us

• Competitive compensation package based on experience and performance
• Performance-based incentives and rewards
• Professional development and continuous learning opportunities
• Clear career growth pathways within a growing international organization
• Exposure to dynamic digital and technology-driven business environments
• Collaborative and supportive team culture
• Opportunity to make a direct impact on customer growth and business success
• Work with talented professionals across multiple regions and markets

Position: Outbound Retention Officer

Location: Indonesia

Department: Marketing & Acquisition

Employment Type: Full-Time

Reporting To: Team Leader / Immediate Supervisor

Work Schedule: 9 hours per day, 5 days per week, including weekends and public holidays as required

Band Level: Officer

As a strategic operations and back-office support hub, Business Support Solutions empowers organizations to operate with efficiency, clarity, and confidence. We deliver integrated services across Human Resources, Finance, and Strategic Governance, helping businesses streamline operations while maintaining full compliance and operational control.

Our HR Services combine modern HRIS technology with practical expertise to simplify recruitment, payroll administration, employee management, and performance tracking. By optimizing workforce processes and enhancing employee engagement, we enable organizations to attract, retain, and develop high-performing teams that scale sustainably.

Through our Finance Services, we provide accurate financial reporting, bookkeeping, auditing, and tax compliance supported by advanced financial tools and automation. From cash flow monitoring to cost optimization and forecasting, our finance solutions ensure transparency, stability, and data-driven decision-making across every stage of business growth.

In an increasingly complex regulatory environment, our Strategic Governance Services deliver expert advisory and operational support in governance, risk management, compliance, contract management, and cybersecurity. Our technology-driven approach strengthens organizational integrity while safeguarding business continuity and data protection.

Every solution we implement is designed to reduce operational complexity, improve accountability, and enable leadership teams to focus on innovation, expansion, and long-term success.

Business Support Solutions exists to transform back-office operations into strategic enablers of growth, creating smarter, more agile, and future-ready organizations.