Business Sys. Analysis Analyst

Job Summary

Our Case Managers deliver a superior customer experience to the distribution channels-agents and agencies-by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service. This role operates within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing.

Minimum Qualifications

• 2+ years of professional work experience interacting with customers in life insurance and/or annuity fields
• Experience working in a production or processing environment with strong attention to accuracy and quality
• Passion for working for a company with a cause-driven culture
• Bachelors/ Masters Degree preferred
• Must be able to successfully pass a background check that may include fingerprinting

Preferred Qualifications

• Detail-oriented with the ability to manage multiple tasks in a fast-paced, high-volume environment
• Excellent communicator with empathy and strong listening skills
• Strong customer service mindset and ability to build relationships with agents and internal partners
• Intuitive problem-solver who thinks critically and creatively to resolve processing challenges
• Results-oriented and able to balance independent work with team collaboration