Business System, Admin & Data Executive

About the role

This role is suitable for someone who enjoys understanding how a business works, identifying operational gaps, analysing data and implementing practical solutions. You will act as a key systems and data administrator for a healthcare clinic, managing digital systems, CRM, patient databases, inventory and business intelligence. You do not need to know all systems from day one. Training and guidance will be provided, including exposure to Yezza and clinic workflows. You will be base in RAUB, PAHANG.

Key responsibilities

• Act as PIC for Yezza and other digital systems used by the clinic, troubleshoot basic PC, printer, network, CCTV and software issues, manage user access, permissions, backups and basic cybersecurity, and coordinate with vendors.
• Ensure patient and customer data is complete, accurate and up to date through database cleaning, deduplication, tagging and segmentation.
• Manage appointment, confirmation, reminder and follow-up processes, identify no-shows and cancellations, reactivate dormant patients and produce weekly Patient Leakage Reports.
• Monitor stock movement, stock take and reconciliation, monitor expiry (FEFO), reorder levels and min/max stock, and identify fast-moving, slow-moving and dead stock.
• Segment customers and support targeted campaigns such as birthday, festive, recall and reactivation campaigns, manage WhatsApp Business API, templates and automations.
• Build weekly/monthly dashboards covering leads, appointments, conversion, revenue, CRM, inventory and COGS, analyse trends and anomalies, and present findings with actionable recommendations.
• Audit repetitive and manual processes, develop templates, forms, dashboards and automated workflows, and improve data flow between front desk, CRM, inventory, accounts and management.
• Establish data-entry standards, conduct periodic data-quality audits, control access to patient information and maintain confidentiality.
• Handle general administrative tasks including preparing reports, documents, letters, memos and meeting minutes, maintain filing and documentation, coordinate meetings and schedules, and support ad-hoc tasks as assigned.

About you

• Diploma or Degree in IT, Information Systems, Business, Data or a related field.
• Strong Excel / Google Sheets skills, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, charts and data cleaning.
• Analytical, detail-oriented and able to solve problems independently.
• Good communication skills and able to present findings clearly.
• Comfortable learning new software, AI tools and productivity systems.
• Able to work independently and take ownership of assigned projects.
• Independent, proactive and takes ownership.
• Curious and willing to learn.
• Data-driven and solution-oriented.
• Experience or basic knowledge in Power BI, Looker Studio, SQL, CRM systems, WhatsApp Business API, Bukku or other accounting software, inventory management systems, or API integration or automation tools is an advantage.

Benefits

• EPF, SOCSO, EIS

• Performance Bonus

• Annual Leave

• Medical Leave

• Compassionate Leave

• Medical benefit

• Dental benefit

• Birthday Gift

• Snacks & refreshments

• La Familia Benefit – belanja keluarga & claim

• Festive gifts & celebrations

• Company Annual Dinner

• Team Building Day

• Bonding activities (sports day, movie night, content day)

About us

Moshaz Healthcare Sdn. Bhd. is a healthcare business operating a clinic in Raub, Pahang.