Business System Analyst

We are seeking a highly motivated and experienced Business Analyst to join our Digital Technology team supporting web-based application delivery across a global manufacturing organization. This role is critical in enabling scalable, high-quality digital solutions across a Scaled Agile Framework (SAFe) environment where multiple teams operate concurrently within Program Increments (PIs).

You will act as the bridge between business stakeholders and cross-functional technology teams, ensuring clarity of requirements, alignment of priorities, and successful delivery of innovative digital capabilities.

JOB DUTIES:

• Requirements & Analysis
• Partner with business stakeholders and SMEs to elicit, analyze, and document requirements across digital platforms.
• Translate business needs into clear, actionable user stories, features, and epics within Jira.
• Ensure requirements are complete, testable, and aligned to business outcomes.
• Cross-Functional Collaboration
• Collaborate with geographically distributed teams, including:
• Graphic Design
• Shopify (Web & Custom App Development)
• Middleware (Informatica, SAP CPI)
• React Front-End Development
• SAP ERP & Salesforce (SFDC)
• Product Information Management (PIM)
• Quality Assurance
• Act as a key liaison ensuring all teams understand requirements and dependencies.
• Agile Execution (SAFe)
• Actively participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives .
• Support parallel team execution by managing dependencies and ensuring alignment across teams.
• Track progress and proactively identify risks or gaps impacting delivery timelines.
• Documentation & Visualization
• Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.
• Maintain comprehensive documentation to support development, QA, and ongoing support teams.
• Quality & Delivery
• Partner closely with QA teams to ensure acceptance criteria are clear and test coverage is comprehensive .
• Validate that delivered solutions meet business intent and quality standards.

YOU MUST HAVE:

• Strong experience working in SAFe or Agile environments with multiple concurrent teams.
• Hands-on expertise with:
• Atlassian Jira (epics, features, stories, backlog management)
• Confluence (documentation and collaboration)
• Draw.io (process flows, architecture diagrams, data flows)
• Experience working across multi-system ecosystems , including eCommerce and enterprise systems.
• Ability to work with globally distributed teams across time zones.
• Strong communication skills with the ability to influence without authority .

WE VALUE:

• eCommerce platforms (especially Shopify )
• Middleware/integration platforms (e.g., Informatica, SAP CPI )
• Front-end technologies (e.g., React )
• Enterprise systems ( SAP ERP, Salesforce )
• Product Information Management (PIM)
• Highly proactive and self-driven
• Strong stakeholder management skills
• Comfortable chasing down information and driving clarity
• Detail-oriented with strong analytical thinking
• Ability to thrive in a fast-paced, complex delivery environment