Business Systems Analyst

About DDEG

DDEG is one of Australia’s leading performance-based engineering and building compliance consultancies, trusted for turning complex regulatory challenges into clear, achievable solutions. With more than a decade of experience and a national team of specialists, we help clients realise their design ambitions through innovative thinking across fire safety engineering, accessibility, acoustics, vibration, façade design, building solutions and sustainable design.

What defines us is our culture of curiosity, collaboration and technical excellence. We work closely across disciplines to deliver regulator-ready advice, practical strategies and confident pathways forward. Joining DDEG means contributing to safer, smarter and more sustainable buildings across Australia, while growing within a team that values creativity, shared expertise and meaningful impact.

The Role

We are seeking a Business Systems Analyst (BSA) to translate business operations, compliance knowledge, and reporting logic into scalable digital systems. This role sits at the intersection of business, process, AI, and external vendors, owning the definition and delivery of internal systems and automation initiatives.

You will act as the primary link between stakeholders and technical vendors, ensuring business logic is clearly captured, documented, and implemented across AI solutions, automation workflows, and internal tools.

This is a senior, hands-on role with direct influence over system design, governance, and rollout across the organisation.

Key responsibilities include:

Business Analysis, Requirements & Product Ownership

• Work closely with consultants, directors, and operational staff to capture business knowledge, logic, and system requirements
• Translate business needs into clear functional requirements, process definitions, and system decision flows
• Act as the single source of truth for system requirements across internal teams and external vendors
• Contribute to the functional design of AI-powered automation tools, including facilitating SME workshops, capturing edge cases, and validating outputs
• Review system and AI outputs for correctness, robustness, and alignment with business expectations, controlling scope and preventing drift

Process Optimisation, Automation & Systems Oversight

• Document current-state (“as-is”) processes and design future-state (“to-be”) workflows incorporating automation, AI-assisted steps, and improved controls
• Identify inefficiencies, duplication, risk points, and opportunities for automation or simplification
• Maintain a holistic view of internal systems, integrations, and data ownership
• Prevent fragmented tooling, duplicated solutions, and unnecessary complexity
• Support scalable, maintainable system design without over-engineering

Vendor Management, Delivery & Adoption

• Act as a point of contact for vendors delivering AI, automation, VBA, and system solutions
• Oversee implementation, documentation, version control, and governance of automation assets
• Review vendor outputs critically to ensure quality, value, and alignment to requirements
• Support testing, rollout, training, and adoption of new systems to ensure they are embedded into day-to-day operations

Skills and Qualifications:

• Bachelor’s degree in Information Systems, IT, Business, Engineering, or related field
• Minimum 4+ experience in Business Analysis, Systems Analysis, or Product Ownership
• Familiarity with AI, automation, or RPA tools
• Previous experience with Quality Assurance and testing; SQL extraction and Power BI will be highly regarded
• Knowledge of process mapping, workflow design, or process improvement methodologies
• Experience managing vendors or technical implementation projects
• Optional certifications that strengthen candidacy

Benefits

At DDEG, we invest in our team’s growth because our success is built together. Alongside competitive pay, we provide a supportive environment where you can belong, develop, and make a real impact. Some of the benefits include:

• Ongoing CPD, technical training, and leadership development opportunities

• Access to market-leading tools, resources, and systems

• Regular team building and professional development activities

• Family-friendly policies to support your family's needs

Apply

If this sounds like the right role for you, click 'Apply' to submit your application. We will review applications on an ongoing basis.

Note: Only shortlisted applicants will be contacted.