Business Systems Analyst

Teachers Health is looking for a customer-focused and technically minded Business Systems Analyst to join our close-knit Information Services team. 
Reporting to the Business Systems Manager, you'll play a key role in supporting and administering our core business systems, including HAMBS and e5 applications. From resolving system issues and managing data updates to supporting upgrades and enhancements, you'll help ensure our systems run efficiently and continue to support excellent outcomes for our members and employees. 

This is an excellent opportunity for someone who enjoys problem-solving, building stakeholder relationships and working independently while contributing to a collaborative team environment.

  
What we have to offer?
We at Teachers Health have a lot to offer,

• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

What will you do? / How will you help?

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues raised by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to ongoing continuous improvement initiatives.

 
What do you need? /What are we looking for?

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• A strong customer service focus and ability to build effective working relationships.
• The ability to work independently while managing multiple priorities.
• High attention to detail and commitment to data accuracy.
• Health insurance or healthcare industry experience.
• SQL knowledge and experience.
• Experience with HAMBS or similar enterprise applications.
• Experience working with software vendors and third-party support providers.

Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.
 
How do I apply?
Click APPLY NOW and send in your updated CV. Please note, as part of our recruitment process candidates may be required to complete video screening and online assessments, and applications will be reviewed and progressed on an ongoing basis, so we encourage you to apply as soon as possible!

Due to the high number of applicants, only shortlisted candidates will be contacted.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [email protected]