Business Systems Analyst

About the role

We are looking for a Business Systems Analyst / Executive to support the company's business systems and digital transformation initiatives. The role will work closely with business users, the internal digital transformation team and external software developers to understand operational requirements, improve processes and ensure systems meet business needs. The successful candidate should be comfortable understanding how the business operates, asking the right questions, documenting requirements and following projects through implementation and user adoption.

Key responsibilities

• Understand and document business processes and workflows
• Gather requirements from operational users and management
• Translate business requirements into functional requirements and system specifications
• Identify process inefficiencies, duplicate work and manual processes
• Assist in evaluating potential system improvements
• Support implementation of new systems and system enhancements
• Coordinate requirements, development, testing and UAT
• Prepare test scenarios and test cases
• Track bugs, issues and Change Requests
• Verify that delivered solutions meet agreed requirements

About you

• Degree/Diploma in Information Systems, IT, Computer Science, Business Analytics, Business Administration or related field
• 2–6 years of relevant experience in business analysis, systems analysis, ERP implementation, application support or similar roles
• Good understanding of business processes and workflow
• Experience gathering requirements and conducting UAT
• Experience working with software developers or vendors
• Strong analytical and documentation skills
• Good communication skills
• Able to communicate with both technical and non-technical users
• Strong attention to detail
• Willing to visit and understand actual operational processes