Business Systems Analyst

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• We are looking for someone who is organised, proactive, technology-confident and comfortable taking ownership of tasks.
• Ideally, you will have experience across:
• CRM and business management systems.
• Business process setup and automation.
• Administration and scheduling.
• Customer service and telephone communication.
• Sales support and lead follow-up.
• Microsoft 365 or Google Workspace.
• Automation platforms such as Zapier, Make or Power Automate.
• Strong written and spoken English and a professional telephone manner are important.
• You should be comfortable dealing directly with customers while also being capable of working behind the scenes to improve systems and processes.
• This is not simply an IT or administration role. We are looking for someone who can combine systems, operations, administration and customer service and potentially become a key part of the business as it grows.

Core responsibilities:

• Map and implement the customer journey from initial enquiry through to booking, service delivery and follow-up.
• Recommend, configure and manage CRM and booking systems.
• Integrate website enquiries, bookings, payments, calendars, email and SMS.
• Develop automated workflows, reminders and customer follow-ups.
• Review, organise and finalise SOPs, templates, checklists and internal procedures.
• Establish efficient document management, email and administrative systems.
• Identify opportunities to automate processes and reduce manual administration.
• Test systems and workflows prior to launch.
• Manage incoming enquiries, bookings and general administration.
• Provide professional customer service via phone, email and SMS.
• Follow up enquiries and assist with converting leads into bookings.
• Maintain CRM records and customer information.
• Assist with invoicing, scheduling, reporting and general business administration.
• Provide ongoing operational and systems support as the business grows.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!