Overview

Business Systems Analyst I

Behavioral Innovations | Dallas, TX (onsite) | Full-Time, 40 hours per week | Hourly (Non-Exempt)

Ready to learn the systems that keep a growing ABA therapy organization running? This role is built to be a launchpad. You will start with Salesforce, with a coach beside you and a clear path ahead, and add Power BI, Dayforce, and Python process monitoring as your confidence grows. You will help our teams get the access, fields, and reports they need to support the families and clients we serve.

What You'll Do

• Work the Salesforce ticket queue: set up and adjust permissions, add fields, and create new objects under a manager's direction.
• Manage Power BI workspace and report permissions, answer user questions, and begin learning basic report development.
• Build and update Dayforce reports and run bulk data uploads, using a test-first process with review before anything loads.
• Monitor documented Python processes, spot errors, do light investigation, and escalate with a clear write-up.
• Ask good questions early so every request is clear before anything changes.

Success looks like Salesforce requests resolved on time, users getting the access they need, Dayforce uploads that load cleanly, and Python issues caught early.

What You'll Bring

• A knack for spotting gaps or ambiguity in a request and asking for clarification before work begins.
• Strong attention to detail and a commitment to accurate, complete work.
• The judgment to follow documented processes, notice when something does not match, and know when to stop and escalate, especially around permissions and sensitive data.
• Clear written communication that people outside Technology can understand.
• Curiosity, a fast learning curve with new software, and enjoyment in figuring out how systems fit together.
• Ability to work onsite in Dallas.

Nice to have, not required: prior experience with data, reports, spreadsheets, and administrative systems or similar analytical work.

Where This Role Can Take You

This is a true growth role. You will build skills toward a Salesforce Administrator or BI Developer path, with support along the way. We are a high growth, fast paced organization, and we hire people who live our values: Caring, Accountable, Collaborative, and Family-Focused.

Benefits

• 10 days of PTO
• 7 paid holidays
• Medical, dental, vision, and life insurance
• Employee Assistance Program (EAP)
• Company recognition
• Growth opportunities

Work Environment

This is an office-based role with a low to moderate noise level. It involves regular computer use, sitting, and fine motor tasks, with occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Behavioral Innovations is an equal opportunity employer.

Responsibilities

Essential Duties & Responsibilities

Salesforce is the heart of the job. You'll add the other areas as your confidence grows.

• Support Salesforce users by working on the ticket queue: setting up and adjusting permissions, adding fields, and creating new objects under a manager's direction.
• Manage Power BI workspace and report permissions, answer users' questions, and begin learning basic report development.
• Support Dayforce by building and updating reports and running bulk data uploads, using a test-first process with review before anything loads.
• Monitor documented Python processes: spot errors, do light investigation, and escalate with a clear write-up.
• Ask good questions early so every request is clear before anything changes.
• Perform other duties as assigned.

Expectations

• • Follows assigned requests through completion, providing timely updates and communicating proactively when additional information, support, or clarification is needed.
  • Communicate clearly. Write updates that people outside Technology can understand, say what you've done and what's next, and speak up early if something is blocked or at risk.
  • Demonstrates independent problem-solving by utilizing available resources and documented processes before escalating issues. When additional support is needed, provides relevant context, steps already taken, and a recommended solution or next step.
  • Perform any additional duties assigned by leadership.
  • Promote BI's cultural values: Caring, Accountable, Collaborative, and Family-Focused.
  • Exercise strong analytical, problem-solving, and organizational skills while maintaining professionalism in all communication.

Qualifications

Requirements

• Ability to identify gaps or ambiguity in requests and proactively seek clarification to ensure accurate and complete work.
• Follow documented processes and notice when something doesn't match.
• Know when to stop and escalate, especially around permissions and sensitive data.
• Strong attention to detail and commitment to producing accurate, complete work.
• Ability to clearly and concisely communicate findings, actions taken, and outcomes in written form.
• Learn new software quickly and enjoy figuring out how systems fit together.
• Work onsite in Dallas.
• Prior experience working with data, reports, spreadsheets, and administrative systems or similar analytical work preferred but not required.