Business Systems Analyst, Specialist

About Vanguard
Founded in 1975, Vanguard is one of the world''s leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globedirectly, through workplace plans, and through financial intermediaries.

Vanguards India Office

Vanguards office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

Join Vanguard''s VISCO team and help shape the future of workflow and case management solutions built on the Appian platform. In this role, you will partner with business stakeholders, product owners, architects, and engineering teams to define product vision, gather requirements, prioritize features, and deliver solutions that improve operational efficiency and crew experience.

Key Responsibilities

• Partner with business stakeholders to understand challenges, define objectives, and identify opportunities for process automation and workflow optimization.
• Elicit, document, and manage business, functional, and non-functional requirements for Appian-based solutions.
• Own and prioritize the product backlog, translating business needs into user stories and acceptance criteria.
• Collaborate with Appian developers and architects to define solution designs and ensure alignment with business goals.
• Lead requirements workshops, process mapping sessions, and stakeholder reviews.
• Support testing, user acceptance activities, releases, and post-production adoption.
• Analyze operational metrics and user feedback to continuously improve product capabilities.
• Ensure solutions align with Vanguard''s architecture, security, risk, and compliance standards.

Required Qualifications

• Bachelor''s degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.
• 5+ years of experience in Business Systems Analysis, Product Management, Business Analysis, or Process Improvement.
• Experience gathering requirements and documenting business processes, user stories, and functional specifications.
• Strong understanding of workflow, case management, or business process management concepts.
• Experience working in Agile product delivery teams.
• Excellent communication, stakeholder management, facilitation, and problem-solving skills.

Preferred Qualifications

• Experience with Appian, BPM, workflow, or case management platforms.
• Experience using Jira, Confluence, Visio, and process modeling tools.
• Exposure to AI, intelligent automation, RPA, or digital transformation initiatives.
• Experience prioritizing product roadmaps and managing backlogs.
• CBAP, PMI-PBA, CSPO, or similar business analysis/product management certification.

What You''ll Bring

• Strong customer and business outcome focus.
• Ability to bridge business and technology teams effectively.
• Passion for process optimization, automation, and continuous improvement.
• Strategic thinking combined with strong execution and organizational skills.

Location

This role is based in Hyderabad, Telangana at Vanguards India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your successat work and in lifewith Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness
We''re committed to enabling your financial success and provide competitive offers and programs.

Physical wellness
We''re committed to providing benefits that support your physical health and wellness.

Personal wellness
We''re committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.