Business Systems & Continuous Improvement Manager

Summary:

This is not a traditional Quality Manager role focused on audits, compliance, or maintaining existing systems.

You will help redesign how Bepex operates from Sales through Delivery, building the business systems that allow the company to scale and grow.

The Business Systems & Continuous Improvement Manager at Bepex is responsible for improving how the business operates end‑to‑end, across Sales, Engineering, Project Management, Supply Chain, and Delivery. The role focuses on reducing friction, improving process flow, and building practical systems that enable consistent execution and better customer outcomes.

Bepex is a project-based business that designs process systems and subcontracts all manufacturing. As a result, success in this role requires a strong focus on cross-functional coordination, decision-making, and process clarity, not just production quality or inspection activities.

This role exists to build and evolve how Bepex operates, not simply document what already exists. You will help define and scale the systems that support company growth by reducing rework, improving communication, and strengthening accountability across the organization.

At Bepex, quality is not a compliance function, it is how we improve reliability, increase efficiency, and deliver consistent value to our customers. Strong processes enable our teams to collaborate more effectively, solve problems faster, and operate with greater confidence.

This role is best suited for someone who:

• Thinks in systems across the full business, not within a single function
• Prefers building practical solutions over applying predefined frameworks
• Is motivated by improving how work gets done rather than simply measuring it

This role is likely not a fit for someone primarily focused on audits, compliance management, or maintaining existing quality systems.

Wage Range: $90,000 - $120,000 Annual

Responsibilities:

Business Systems & Continuous Improvement

• Lead the improvement of business processes across the entire customer lifecycle, from Sales through Customer Delivery.
• Identify and eliminate bottlenecks, communication gaps, rework loops, and process inefficiencies that limit growth.
• Develop and execute a continuous improvement roadmap aligned with company objectives.
• Facilitate cross-functional initiatives that improve lead times, customer experience, operational efficiency, and organizational effectiveness.
• Establish KPI dashboards and performance reviews that drive accountability and measurable results.
• Standardize scalable business processes while maintaining the flexibility required in a custom engineered project environment.

Quality & Operational Excellence

• Lead and continuously improve the Quality Management System as a business performance tool, not simply a compliance system.
• Drive measurable reductions in rework, customer issues, warranty concerns, and cost of poor quality.
• Facilitate root cause analysis and structured problem-solving efforts focused on prevention rather than correction.
• Lead internal, external, and supplier audits while ensuring corrective actions result in meaningful business improvements.
• Partner with Supply Chain and manufacturing partners to strengthen supplier quality and process consistency.

Leadership & Culture

• Serve as a trusted advisor and business partner across all functional areas.
• Build credibility by helping teams solve important business problems and improve daily operations.
• Train and mentor employees in process improvement, structured problem solving, and continuous improvement practices.
• Champion a culture of accountability, curiosity, collaboration, and continuous improvement.
• Support the development of systems and behaviors that enable sustainable growth and operational scalability.

Education:

• Bachelor’s Degree in an Engineering, Operations, or related field required.
• Lean Six Sigma certification preferred.

Experience/Skills:

• 5+ years of experience in managing corporate quality and continuous improvement programs preferred.
• Experience developing and maintaining a formal Quality Management System, including ISO frameworks.
• Proficiency with ERP, PDM/PLM, & LMS programs.
• Proficiency using Microsoft office required (Word, Excel, PowerPoint, etc.).
• Strong analytical capability with experience in data analysis, risk assessment, and performance measurement.
• Ability to develop policies, procedures, and structured improvement plans.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• High attention to detail and strong observational skills.
• Excellent communication and interpersonal abilities with experience working across internal teams, customers, consultants, and suppliers.
• Ability to influence without direct authority and drive cross-functional accountability.

Performance Expectations:

• Reduction in cost of poor quality and warranty claims.
• Timely closure of audit findings and corrective actions.
• Improvement in key operational KPIs including efficiency, lead time, and defect rates.
• Sustained implementation of continuous improvement initiatives.

Physical Demands:

• Must be able to sit, stand, and walk for a long period of time.
• Must be able to perform essential job functions, which may include using hands to handle and manipulate small and large objects.
• Must be able to stoop, bend, and reach over the shoulders.
• Must be able to lift, push and pull up to 25 lbs.
• Must be able to detect, read and interpret visual information in the work area, observe details at a close and far range.

Travel:

This position requires travel up to 10% of the time including possible international travel as needed.