Business Systems Architect

Brief Description Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.

CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.

www.ceia-usa.com

The Business Systems Architect will work to develop, optimize, and integrate our CRM environment as a critical component of our broader business systems.

This role will work to proactively solve problems and identify business bottlenecks, challenges, and/or inefficient processes, and collaborate directly with employees, department leaders, and executive management in translating complex business needs into scalable, secure, and practical technology solutions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Own, develop, and continuously improve the company's technology infrastructure, with an emphasis on current CRM software (Zoho) and advanced customization.
• Analyze business processes and proactively identify opportunities to improve efficiency, automation, data quality, and system usability.
• Design and develop complex workflows, custom modules, functions, and automations using Deluge, including sophisticated subform and related-record logic.
• Design, develop, and maintain REST API integrations, webhooks, and automated data flows between the CRM and other business systems.
• Integrate existing/future CRM platforms (Zoho) with legacy and third-party platforms, including systems such as Microsoft Dynamics GP (Great Plains).
• Build or support middleware, external services, or other software solutions when native capabilities are insufficient.
• Ensure solutions are scalable, secure, reliable, maintainable, and consistent with sound data architecture and governance practices.
• Lead projects from requirements and solution design through development, testing, implementation, documentation, and ongoing optimization.
• Troubleshoot complex system, integration, and data issues and proactively address technical debt and recurring problems.
• Partner with business stakeholders to understand requirements and provide practical technical recommendations.
• Communicate continuously with stakeholders regarding project status, risks, decisions, and outcomes.
• Present technical recommendations to department leaders and executive management and confidently defend sound technical decisions when necessary.

Education, Experience, And Knowledge

• 5+ years of hands-on experience developing, implementing, or architecting CRM based business systems.
• Advanced Zoho CRM experience beyond basic administration and configuration is preferred.
• Hands-on programming experience in at least one modern language outside Deluge, such as JavaScript, Python, Java, C#, PHP, or similar.
• Strong proficiency in Deluge scripting, including custom functions, complex business logic, workflows, and subform/related-record manipulation is preferred.
• Demonstrated experience with REST APIs, webhooks, system integrations, and data synchronization.
• Strong understanding of data structures, data modeling, integration architecture, and data integrity.
• Ability to analyze complex business problems and translate them into effective technical solutions.
• Strong understanding of software architecture, security, scalability, testing, and maintainability.
• Demonstrated initiative and ownership, with the ability to overcome obstacles and drive projects to completion without minimal oversight.
• Excellent written and verbal communication skills, including the ability to work effectively with technical personnel, business users, managers, and executives.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear.

The employee must occasionally lift or move office products and supplies, up to 20 pounds. Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Travel is not required for this position.

Supervisory Responsibility This job has no supervisory responsibility.

AAP/EEO An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Summary At CEIA USA, we believe that taking care of our people is the key to building a thriving, high-performing team. That’s why we offer a comprehensive and market-leading benefits package, designed to support your well-being both inside and outside of work.

• Paid Training opportunities to enhance your Career, and Educational Assistance
• A Rich Paid Time Off Plan—20-day (4-week) annual accrual starting at DOH that progressively increases with tenure.
• Select Paid Holidays, including the FULL period between Christmas and New Years - paid as Holiday Time.
• Premium health benefits, and wellness resources to keep you and your family supported.
• Medical Plan options that include a $250/$500 PPO Deductible that is lucratively subsidized by the Company.
• Company Paid life insurance, short term disability, and long term disability.
• 401(k) with % match that is only capped by IRS maximums, and profit sharing; subject to eligibility requirements.
• Annual Bonus Potential after 1 full year of employment.

Check out our products at: https://www.ceia-usa.com/