Business Systems Associate

Environmental Systems Inc. (ESI) is a family-owned MEP FP contractor with more than 50 years of experience delivering HVAC, plumbing, piping, electrical, and fire protection solutions throughout New England. We are committed to providing exceptional service, which starts with our exceptional employees.

Overview

Environmental Systems, Inc. (ESI) is looking for a detail-oriented, and solutions-focused Business Systems Associate to join our team. The Business Systems Associate will provide day-to-day support for ESI's business systems and applications while working closely with employees across the organization to improve processes, troubleshoot system issues, and help ensure our technology supports the way our teams work. This position is ideal for someone who enjoys solving problems, learning new technology, working with people, and finding ways to make processes more efficient.

Responsibilities

• Partner with business stakeholders to understand operations workflows, identify pain points, and translate business needs into clear, actionable requirements to simplify processes, eliminate unnecessary steps, and improve how information moves between departments.
• Coordinate and assist with user acceptance testing, build test case scenarios, validate data integrity, and document results prior to new deployments.
• Create and maintain comprehensive documentation, including process flowcharts, user guides, training materials, system configurations, and issue logs.
• Build, test, troubleshoot, and maintain integrations between business systems, including ERP, financial, HR, project management, and other operational platforms.
• Assist in providing first-line troubleshooting, support, and critical assistance for core business applications.
• Support database design, data mapping, system configuration, testing, QA, and deployment of new features and integrations.
• Investigate bugs and system issues, determine root causes, and implement or recommend fixes.
• Create and maintain technical documentation, including system architecture, integrations, data flows, and application functionality.
• Research new technologies and tools to facilitate prototype solutions for improved efficiency.
• Work directly with users across departments to understand how systems are being used and where software or process improvements may have the greatest impact.
• Train and support end-users to drive high system adoption, proficiency, and continuous operational movement.
• Implement continuous improvement (CI) practice within the department.
• Perform other related duties as assigned or as required.

Qualifications

• Associate’s or Bachelor’s Degree in Information Technology, Business, Computer Science, Business Administration, or a related field preferred; equivalent education and experience may be considered.
• 1–2+ years of experience in business systems, information technology, business administration, or a related area preferred.
• Familiarity with Microsoft Office, particularly Excel, Word, and Outlook.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to troubleshoot problems, follow established procedures, and know when to escalate an issue.
• Strong interpersonal skills and experience working effectively with employees at varying levels of technical proficiency.
• Demonstrated discretion in maintaining confidentiality and handling sensitive business information appropriately.
• Professional, patient, and friendly demeanor with a great aptitude for listening and ability to deliver clear, step-by-step instructions.
• Eagerness and ability to learn new technologies and systems quickly.
• Time management and aptitude to work independently or in a team.

Why Join ESI?

At Environmental Systems, Inc., we believe that exceptional service to our customers begins with exceptional employees. As a family-owned and operated company with more than 50 years of industry experience, we are committed to building a strong team and providing opportunities for employees to grow and succeed. If you're a problem-solver who enjoys technology, working with people, and finding better ways to get things done, we'd love to hear from you!

We offer very competitive compensation packages including bonuses, paid time off, medical and dental benefits, 401k, and profit sharing!

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person