Business Systems Lead

Role Purpose The Business Systems Lead is responsible for managing, coordinating and supporting technology solutions that meet the evolving needs of the business.

The role ensures business systems and processes remain aligned to current business requirements and works closely with stakeholders to identify and implement technology initiatives that improve efficiency, productivity and operational effectiveness.

The Business Systems Lead also plays an important role in ensuring systems are appropriately governed, supported and maintained, with relevant operational, regulatory and compliance requirements met.

Key Responsibilities

• Maintain organisational effectiveness and efficiency by supporting the definition, delivery and implementation of strategic technology plans.
• Manage Nexon's SaaS and on-premises business applications across the internal technology environment.
• Coordinate and manage application enhancements, feature changes and system improvements.
• Support the management and governance of Nexon's data footprint.
• Maintain service quality through appropriate standards, processes and controls.
• Lead the resolution of business systems issues and act as a technical advisor to business stakeholders.
• Provide leadership and direction to ensure team activities and deliverables are completed effectively.
• Track and resolve issues and support the achievement of relevant project milestones.
• Build effective relationships with internal stakeholders, technology partners and vendors.
• Monitor relevant industry and technology developments and identify opportunities that may benefit the business.
• Recommend technology strategies, policies and procedures based on business requirements, organisational outcomes, emerging trends and identified risks or opportunities.
• Establish clear expectations and direction to support the achievement of business and technology objectives.
• Provide regular communication to stakeholders regarding technology initiatives, projects, new works and approved change activity.
• Support technology initiatives across the full lifecycle, from identification and assessment through to implementation, completion and operational handover.

Qualifications, Experience and Knowledge:

• Bachelor's degree in Information Systems, Business Administration or a related field, or equivalent relevant experience.
• Five or more years' experience in a similar business systems, applications or technology role.
• Broad technical understanding of information technology environments.
• Strong knowledge of business systems and processes, including how technology supports and enables business operations.
• Experience working across both on-premises and cloud-based platforms.
• Demonstrated experience across the full IT project lifecycle, from initiative identification through to implementation and handover.
• Strong business acumen and an understanding of how technology requirements differ across business functions.
• Awareness of relevant industry trends, emerging technologies and innovation.
• Strong verbal and written communication skills, with the ability to communicate technical concepts, goals and objectives to both technical and non-technical audiences.
• Strong analytical, collaboration and facilitation skills.