Business Systems Support Analyst

We’re hiring for a “Business Systems Support Analyst” role in “Aliso Viejo, CA (Onsite)” with one of our industry-leading clients. This is a long-term opportunity, with competitive pay, and the team is actively scheduling interviews.

Role: Business Systems Support Analyst

Location: Aliso Viejo, CA (Onsite)

Employment Type: W2 Contract

Rate: $33/Hour

Responsibilities:

• Business Systems Support, Provide support for multiple business systems (e.g., ERP, CRM, regulated SaaS platforms)
• Troubleshoot issues across applications, integrations, data flows, and user access
• Resolve incidents and service requests through ITSM tools (e.g., ServiceNow)
• Perform basic system configuration, data corrections, and access management within approved procedures
• Coordinate with vendors and internal SMEs for escalations and complex issues GxP & Compliance Responsibilities
• Support systems operating in GxP regulated environments
• Manage system changes in compliance with SDLC and GxP policies
• Ensure data integrity, auditability, and access controls are maintained
• Participate in audits and inspections by providing logs, evidence, and documentation
• Partner with Quality, Validation, and IT Security teams on regulated changes Process & Knowledge Management
• Create and maintain knowledge base articles, SOPs, and troubleshooting documentation
• Contribute to standardization and continuous improvement of support processes
• Support release activities, patching, and controlled deployments as needed.

Required Qualifications:

• 3+ years of experience in business systems or application support
• Experience supporting systems in a GxP regulated environment (e.g., life sciences, med device, pharma)
• Understanding of validation concepts (IQ/OQ/PQ) and risk-based validation
• Familiarity with incident management, change management and audit readiness
• Strong troubleshooting and analytical skills
• Ability to support multiple systems simultaneously and manage competing priorities
• Strong written and verbal communication skills.

Preferred Qualifications:

• Experience supporting Veeva Platform Vaults
• Experience supporting ERP, CRM, or other regulated SaaS platforms
• Experience with integrations (APIs, middleware, iPaaS) from a support perspective
• Experience working with electronic records / electronic signatures (21 CFR Part 11)
• Prior participation in internal or external audits
• Experience working with vendors and managed service providers.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics , supported by a 3M+ candidate database and a 78% fill ratio . With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent , we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com .

Some of our recent awards include:

• Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
• Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
• Received the TechServe Excellence award.
• Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
• Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.