Business Systems Support Executive / Engineer

We are looking for a proactive and analytical Business Systems Support Executive to support the day-to-day operations of our core business platforms, including Salesforce, Zendesk, Klient PSA and Kingdee.

This role serves as the first point of contact for system-related issues, working closely with internal users and external software vendors to troubleshoot problems, coordinate resolutions, perform system testing, and ensure our digital platforms continue to support business operations effectively.

The ideal candidate enjoys solving problems, has strong logical thinking, and is passionate about improving business processes through technology.

Key Responsibilities

1. System Support & Troubleshooting

• Provide first-level support for Salesforce, Zendesk, Klient PSA and Kingdee.
• Investigate, troubleshoot and resolve system-related issues raised by users.
• Escalate complex issues to software vendors and follow through until resolution.
• Maintain issue logs and monitor resolution progress.

2. User Support

• Assist employees with system enquiries and usage.

• Guide users on system processes and best practices.

• Conduct basic user training and prepare user guides where necessary.

• Support user onboarding and access requests.

3. Vendor Coordination

• Liaise with external software vendors regarding bugs, enhancements and technical issues.

• Coordinate meetings, demonstrations and follow-up actions.

• Track vendor performance and ensure timely issue resolution.

4. System Testing & Implementation

• Perform User Acceptance Testing (UAT) for new features and enhancements.

• Validate system changes before deployment.

• Document test scenarios, test results and implementation outcomes.

• Support system rollouts and process improvements.

• Iness teams to understand operational needs.

• Suggest automation opportunities to improve efficiency.

• Assist in documenting Standard Operating Procedures (SOPs).

6. Reporting & Documentation

• Prepare system usage reports and issue summaries.

• Maintain documentation of workflows, system configurations and troubleshooting guides.

• Monitor system performance and identify trends.

Requirements

• Diploma or Bachelor's Degree in Information Systems, Computer Science, Business Information Systems, Accounting Information Systems or related disciplines.

• 1–3 years of experience in business systems support, ERP/CRM support or application support.

• Fresh graduates with strong analytical skills are encouraged to apply.

• Experience supporting any of the following systems is an advantage: Salesforce, Zendesk, Klient PSA, Kingdee ERP, Microsoft 365

Skills & Competencies

• Strong analytical and problem-solving skills.

• Excellent troubleshooting ability.

• Good understanding of business processes and workflows.

• Strong communication and interpersonal skills.

• Ability to coordinate with multiple stakeholders.

• Detail-oriented and highly organised.

• Able to manage multiple priorities in a fast-paced environment.

• Self-driven with a continuous improvement mindset.