Business Technology Administrator

Why Work at CCI?

At Columbus Chemical Industries (CCI), you’re not just joining a company—you’re becoming part of a 100% employee-owned organization where every employee has a stake in our success. We take pride in our work, care about the people we work alongside, and believe that when our employees succeed, CCI succeeds.

We are looking for a Business Technology Administrator to join our growing team and play an important role in supporting the technology and systems that help our business operate effectively. This position offers the opportunity to work with employees across the organization, solve problems, improve processes, and help identify technology solutions that make a real difference in the way we work.

At CCI, you’ll find a culture built around safety, integrity, dedication to service, teamwork, and continuous improvement. We value employees who take ownership, bring ideas forward, and are willing to learn and grow with the company.

Job Summary

The Business Technology Administrator is responsible for the reliable, secure, and effective operation of the company's technology infrastructure and core business systems. This position serves as the primary technical resource for complex infrastructure and systems issues while also providing application development, business systems support, and IT operational support across the organization.

The position requires a strong combination of technical expertise and business understanding. The Business Technology Administrator is expected to independently administer and maintain critical IT infrastructure, support and improve business applications, troubleshoot complex technical and operational issues, coordinate with third-party technology providers, and work collaboratively with employees and departments throughout the organization.

Success in this position requires a service-oriented mindset and an understanding that the primary purpose of IT is to support safe, reliable, and efficient business operations. Maintaining operational continuity, supporting employees, protecting company information and systems, and resolving business-impacting technology issues take priority over discretionary project and development work.

Duties

IT Operations & Business Systems – Support and improve the company’s ERP and other business systems, coordinate technology vendors, analyze business processes, support users, and participate in or lead technology related projects.

• Provide advanced support for ERP and other critical business applications.
• Develop an understanding of business processes and how technology supports manufacturing, accounting, sales, purchasing, inventory, quality, shipping, and other departments.
• Analyze processes and identify opportunities for technology-enabled improvements; and lead to the development and implementation of the solutions. Examples include paperless workflows, process automation, AI-enabled tools, and other technologies that improve efficiency and effectiveness.
• Coordinate system upgrades, testing, implementations, and user training.
• Manage assigned technology vendors and ensure appropriate issue resolution and follow-through.
• Participate in or lead assigned technology and process-improvement projects.
• Support user access, onboarding, role changes, and offboarding.
• Develop reports and data analysis to support business operations and decision-making.
• Partner with departments to identify and implement strategies that are technology in nature to improve operational efficiency and access to information (for example: paperless or digital workflow initiatives).
• Participate in continuous improvement efforts involving technology and business processes.

Application Development – Develop, modify, troubleshoot, and maintain internal applications, reports, scripts, integrations, and workflow automation to support business requirements.

• Support and enhance existing internally developed applications, scrips, reports, integrations, and workflow automation.
• Support API-based integrations and data exchange between business applications.
• Perform SQL/database development, reporting, and data extraction.
• Troubleshoot application, data, and integration issues.
• Gather business requirements and translate them into practical technical solutions.
• Support and maintain the company website, including updates, functionality, improvements, troubleshooting, security, integrations, and coordination with third party website providers.
• Follow appropriate development, testing, security, source-control, and documentation practices.

Service Support –Professional and responsive IT support to employees is vital to our organization. This is accomplished by partnering with our contracted third-party IT service provider and other IT partners to ensure end users’ needs are promptly and adequately addressed.

• Help Desk and Troubleshooting Assistance for employees; example, not limited to: Setting up laptops, installing peripherals, supporting users with Microsoft Office program questions and requests.
• Managing printers – manage relationships with third party printer companies, schedule repair and maintenance, supplies, troubleshoot specialty printer and related software.
• Managing IT related inventories such as laptops, monitors, peripherals, phones, cables, etc.
• Partners with third party IT service providers to maintain system infrastructure such as servers, networks, firewalls, scheduling maintenance, backup and disaster recovery, service escalation, cybersecurity, technical and procedural documentation.
• Administer Microsoft 365, Active Directory/Entra ID, user accounts, security groups, permissions, and related identity and access management systems.
• Manage Phone System – new phones, user credentials, software patches, troubleshooting.
• Partners across departments and with third party security and IT service providers to support, maintain, and troubleshoot security technology, including security camera, video surveillance, and electronic card access systems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience administering servers, networks, Microsoft environments, endpoints, and business applications.
• Experience with Microsoft 365 and Active Directory/Entra ID.
• Working knowledge of networking, cybersecurity, backup/recovery, and endpoint management.
• Skilled in desktop operating systems (Windows), PC’s, servers, network, storage technology and monitoring
• Programming or scripting experience and working knowledge of SQL and relational databases.
• Experience supporting ERP and MRP or other business-critical applications; experience in a manufacturing environment preferred.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to work independently, manage competing priorities, and appropriately assess business impact and risk.
• Strong service orientation and ability to work effectively with employees, management, vendors, and outside technology providers.

Education and/or Experience

• 2 Year Associate’s Degree with 3 to 5+ years of progressively relevant experience
• 4 Year Bachelor’s Degree with 3 to 5+ years of progressively relevant experience

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• relevant: 3 years (Preferred)

Work Location: In person