Business Transformation Analyst

Business Transformation Analyst | London

We’re working with a leading organisation within the commercial insurance market that is looking for an experienced Business Transformation Analyst to join its UK Change & Transformation function.

This is an exciting opportunity to play a key role in delivering business change across Underwriting, Claims, Operations and supporting functions , helping to improve processes, strengthen operational resilience and identify new opportunities through data, technology and automation.

The successful candidate will go beyond traditional business analysis, acting as a problem solver, change catalyst and strategic thinker . You’ll work closely with business stakeholders, technology teams and delivery colleagues to understand complex challenges and translate them into practical, measurable solutions.

What you’ll be doing

• Analyse end-to-end processes, operating models and customer journeys to identify opportunities for improvement.
• Challenge existing ways of working and develop innovative, commercially focused solutions.
• Use data and analytics to identify trends, risks, root causes and opportunities.
• Work with tools such as Power BI, Tableau, SQL or similar platforms.
• Support the use of AI, automation and emerging technologies to improve decision-making and operational effectiveness.
• Facilitate workshops and collaborate with technical and non-technical stakeholders.
• Support transformation initiatives from initial idea through to implementation.
• Contribute to business cases, benefits tracking, process design and business readiness.
• Keep up to date with developments across the London Market and Commercial Insurance sector.

What we’re looking for

• 5–7 years’ experience in Business Analysis, Business Transformation or a similar role.
• Experience within Commercial Insurance or a related financial services environment is highly desirable.
• Strong analytical, problem-solving and critical-thinking skills.
• Experience with data visualisation, analytics and/or process modelling.
• Exposure to modern AI-enabled tools and digital ways of working.
• Experience supporting UAT, implementation and business readiness.
• Strong stakeholder management and communication skills.
• A curious, proactive mindset with the confidence to challenge the status quo.
• A recognised Business Analysis qualification would be advantageous.