BUSINESS UNIT COORDINATOR (Client & Operations Coordinator)

About the role

WeDoVas places skilled virtual assistants with Australian professional services businesses — including mortgage brokers, insurance brokers, bookkeepers, paralegals and accountants. We're looking for a confident, personable and highly organised Client & Operations Coordinator to be the day-to-day face of WeDoVas for our Australian clients and to help keep our VA team running smoothly.

This is a client-facing role. You'll be one of the main people our clients hear from regularly, so a natural, engaging communication style and genuine comfort talking to people matters as much as your organisational skills.

The role works closely with the HR Manager on employee-related matters to ensure that operational decisions involving VAs remain aligned with company policies and HR requirements.

Key responsibilities

• Managing regular communication and coordination with Australian clients
• Serving as a primary day-to-day point of contact for assigned clients
• Building and maintaining strong professional relationships with clients
• Monitoring client satisfaction and proactively following up on feedback
• Managing transitions when a VA changes, leaves or requires replacement
• Coordinating VA replacements and day-to-day management and monitoring of virtual assistants
• Tracking VA performance and productivity against agreed KPIs
• Maintaining accurate operational records and client/VA information
• Preparing regular operational updates and reports for management
• Supporting management and the marketing team with business development initiatives

About you

• Excellent spoken and written English, with a confident, warm phone and video manner
• Natural, conversational communication style
• Strong understanding of Australian client expectations and business culture
• Experience coordinating, supervising or managing a remote team
• VA management experience highly regarded
• Strong organisational skills — comfortable juggling multiple clients and VAs at once
• Proactive problem-solver who follows up rather than waits to be asked
• Strong attention to detail and follow-through
• Comfortable communicating with clients, VAs and management
• Naturally personable, approachable, professional and confident