Busser/ Backwaits

At Empire Eats, we believe that the foundation of an exceptional dining experience begins with people who care deeply about hospitality, teamwork, and attention to detail. As a Busser/Back waiter, you are a critical part of the front-of-house team—ensuring the restaurant runs smoothly, the environment remains clean and inviting, and every guest feels welcome and valued.

Core Responsibilities

· Take pride in maintaining a clean and well-organized dining room throughout your shift.

· Reset tables efficiently and thoroughly, ensuring they are guest-ready in minimal time.

· Support servers by pre-bussing tables, refilling water, clearing unneeded items, and delivering food promptly and accurately when needed.

· Assist with setup and breakdown of large parties and banquet-style arrangements.

· Remove bus tubs and deliver used dishes to the dishwashing area properly and safely.

· Keep all service areas stocked with clean silverware, glassware, napkins, and other essentials.

· Swiftly and safely respond to spills and accidents, ensuring guest and team safety using proper signage and procedures.

· Sweep and tidy outdoor and guest-facing areas to reflect the restaurant’s high standards.

· Ensure timely and accurate delivery of food orders from the kitchen to guest tables.

· Confirm that all dishes match the ticket, are properly garnished, and meet quality standards before leaving the kitchen.

· Coordinate with the kitchen expeditor and servers to prioritize and streamline food delivery during busy shifts.

· Maintain awareness of table numbers and guest locations to ensure prompt service.

· Provide guests with additional utensils, condiments, or sides as needed when delivering food.

· Handle guest questions or requests courteously and relay any concerns to the server or manager.

· Assist in clearing plates and resetting tables between courses or after meals, supporting the server team.

· Support the back-of-house team by communicating any delays or special requests effectively.

· Follow all food safety, hygiene, and sanitation procedures to ensure the safe handling and delivery of meals.

· Demonstrate a team-oriented attitude by stepping into other support roles as necessary to maintain smooth operations.

Teamwork & Communication

· Work collaboratively with servers, runners, hosts, and kitchen staff to ensure guest satisfaction.

· Proactively communicate delays or issues to your manager or the kitchen expediter.

· Step in to help with other responsibilities as needed to accommodate the needs of the guest and the team.

Guest Experience & Hospitality

· Maintain a high level of enthusiasm and a welcoming presence in the dining room at all times.

· Monitor tables and anticipate guest needs by clearing used items and ensuring comfort before being asked.

· Deliver food when required with attention to plate presentation and accuracy, following proper service standards.

· Ensure the guest has everything they need before leaving the table.

Training, Growth, & Expectations

· Show up for all shifts on time and in uniform as per Empire Eats standards.

· Stay up to date with training materials, including service protocols and sanitation policies.

· Demonstrate a commitment to learning and improving your service execution daily.

· Provide suggestions to your supervisor or GM regarding operational improvements or guest experience opportunities.

Requirements

· Must be available full-time, including lunches and weekends.

· Ability to remain on your feet for extended periods, lift up to 30 lbs, and move swiftly and safely through a busy environment.

· A strong sense of urgency, positive attitude, and willingness to support wherever needed.

MUST BE AVAILABLE FULL-TIME. LUNCHES AND WEEKEND AVAILABILITY REQUIRED.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person