Busser -Gilley's

JOB SUMMARY:

It is the primary responsibility of the Bus person to maintain assigned section and tables in a clean sanitary condition while working in conjunction with Food Servers to ensure outstanding guest service is constantly achieved.

ESSENTIAL JOB FUNCTIONS:

• Supplies the dining room and individual guest tables with clean plates, silverware, glassware, utensils, condiments, and paper supplies as needed

• Removes dirty dishes, soiled linens, glassware and silverware from table and counter tops, cleans table and counter tops according to procedure, then carries soiled items back to the dishwashing area

• Clean and sanitize chairs & booth cushions

• Refills water glasses and coffee upon request of guests

• Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room

• Resets the tables and performs other related duties as requested by Food Server

• Maintains clean and stocked workstation

• Ensure all lost and found articles are immediately turned into Management

• Ensure dining room floors are clean and free of spills and debris

• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful

• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back

• Observes activity and reports anything that is out of the ordinary

• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships

• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guests

• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same

• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.

• Crosstrain in other areas of F&B as needed

• Other duties as assigned

QUALIFICATIONS:

• Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
• One year of direct customer contact experience, preferred
• Mandatory testing on restaurant menu knowledge
• This position requires all employees to wear black slip resistant shoes as part of their uniform.
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and audible cues
• Must be able to read, write, speak and understand English
• Must be able to bend, reach, kneel and grip items
• Must be able to lift items weighing up to 50 pounds
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Able to operate the following equipment: cash register, beverage guns, cutting boards, ice machines, knives, coffee machines, frozen drink machines, ice tea machines, and other necessary equipment
• Able to complete required paperwork for cash transactions
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.