Busser- Room Service

Overview:

To retrieve, break down and set Room Service tables. Assist Food Servers in providing quality service to guests. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities:

• Attend pre-shift meetings.
• Maintain uniform appearance according to established guidelines.
• Set-up side areas and ensure that sufficient supplies are on-hand.
• Inform Manager of needed supplies.
• Repeatedly check and retrieve from assigned areas all Room Service equipment.
• Break down dirty trays or tables within established time frames.
• Sort dirty china, silverware and glassware into appropriate bus tubs on the Queen Mary.
• Sort linen into the appropriate bins.
• Polish silverware.
• Transport filled bus tubs of dirty china, silverware and glassware to the dish room.
• Make coffee, tea, etc.
• Wipe and clean beverage machines and counters on the beverage line.
• Assist Food Servers as needed.
• Complete assigned side work.
• Assist with maintaining a neat, clean and safe working environment.
• Turnover/Takeover station according to established procedure.

Qualifications:

• Experience preferred, but will train willing individual.
• Must have good people skills and a well-groomed appearance.
• Must read, write, speak and understand English.
• High School Diploma.
• 2 years experience in a high volume restaurant.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms.
• Minimum age requirement is 18.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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