Busser/Runner

Job Summary

The Busser/Runner is responsible for supporting the front-of-house team by maintaining a clean and welcoming environment, assisting in food delivery, managing the expo station, and ensuring timely service of dine-in and to-go orders. This role is essential to maintaining smooth service flow and guest satisfaction in a fast-paced café setting.

Primary Responsibilities

• Promote, work, and act in a manner consistent with the mission of Lodge Bread Company.
• Promptly greet guests at the table and serve water, bread, and butter upon arrival.
• Clear used tableware between courses and fully reset tables after guests depart.
• Run food from the kitchen to tables quickly and accurately, ensuring correct dishes go to the correct guests.
• Assist servers in monitoring guest needs (e.g., refills, additional tableware).
• Keep dining areas clean and orderly: wipe tables and chairs, sweep floors, and maintain a tidy appearance throughout service.
• Maintain clean, stocked service stations with silverware, napkins, condiments, and other supplies.
• Manage the expo station by coordinating completed tickets, organizing plates for service, and communicating with kitchen staff and front-of-house to ensure order accuracy and timing.
• Handle to-go and pickup orders: bag and label items, verify contents with ticket, and place them in designated areas for guest or delivery driver pickup.
• Monitor ticket flow and pace of the kitchen to anticipate and resolve bottlenecks.
• Communicate clearly and courteously with hosts, servers, and kitchen team to keep service running efficiently.
• Restock utensils, glassware, paper products, condiments, and food packaging supplies as needed.
• Monitor and maintain cleanliness of the restroom(s), checking every 30 minutes during shift.
• Clean and sanitize service stations, counters, shelves, and high-touch areas regularly.
• Assist in closing duties, including trash removal, floor mopping, and organizing supplies.
• Thank guests as they exit and provide a friendly final impression.
• Attend all scheduled employee meetings and contribute suggestions for improvement.
• Support fellow team members during peak service times and provide backup as needed.

Tools & Technology Used

• Expo station systems (printed or digital tickets)
• Point-of-Sale (POS) terminals and receipt printers
• Beverage dispensers (carbonated and non-carbonated)
• Dishwashers and sanitizers
• Bus tubs and glass racks
• Ice machines and water dispensers
• Garnishing and food prep tools (basic)
• Cleaning supplies and restocking carts

Qualifications & Requirements

• Previous food service or hospitality experience is preferred, but not required
• Strong communication skills and a team-oriented attitude
• Ability to multitask and stay organized in a fast-paced environment
• Must be able to stand and walk for extended periods (up to 8 hours)
• Ability to lift and carry up to 40 pounds
• Willingness to work evenings, weekends, and holidays as needed
• Familiarity with basic sanitation and food safety practices