Busser/Runner

The Busser/Runner keeps service fast, clean, and seamless. You’ll reset tables, run food and beverages, stock stations, and support servers and bartenders so guests enjoy a polished, timely experience.

Key Responsibilities

• Guest Support: Greet guests warmly; deliver food and beverages promptly and accurately; handle special requests and allergy notes per SOP.
• Table Resets: Clear, sanitize, and reset tables to standard; maintain tidy dining and service areas.
• Expo & Delivery: Coordinate with the expo/kitchen to ensure correct items, modifiers, and seat numbers; manage multi-plate carries and tray service safely.
• Stock & Prep: Refill water, coffee, bread, condiments, and side stations; restock glassware, silverware, plates, and napkins; polish as needed.
• Cleanliness & Safety: Follow food-safety and sanitation practices (handwashing, glove use, temp danger zone awareness); keep floors dry, aisles clear, and use wet-floor signs.
• Teamwork & Communication: Relay guest needs to servers/bartenders; assist with large parties and events; support bar and dish as needed.
• Closing/Side Work: Complete side work, trash removal, and breakdown/cleaning checklists; set up for the next shift.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• Prior busser/runner or restaurant experience preferred; will train reliable, guest-focused candidates.
• Strong pace, organization, and attention to detail; clear communication and teamwork.
• Ability to carry trays and multiple plates safely; basic menu knowledge (allergens and modifiers) a plus.
• Food Handler certification preferred (or obtain within 30 days); responsible alcohol awareness if delivering drinks.

Physical Requirements

• Stand/walk for entire shift; frequent bending, reaching, and stair use.
• Lift, carry, push, or pull up to 40–50 lbs (trays, racks, supplies).
• Work in a fast-paced environment and around cleaning/sanitizing chemicals (PPE provided).