Butler

Your future, our legacy

Hotel

45 Park Lane

Division & Department

Rooms - Butler Services

Job Title

Butler

Contract Type

Permanent

Status

Full time

Position Overview

Join us as a Butler at 45 Park Lane, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 & 2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Butler at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

Complimentary Stays: Enjoy complimentary stays with

breakfast at Dorchester Collection Hotels every year.

Discounts: Get 50% off food and beverages

at selected bars and restaurants within the Dorchester Collection: Enjoy

Friends & Family stay discounts out hotels, Benefit from discounts at

various high street and online shops

Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from

Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care

vouchers.

Training and Development: Advance in your career by

accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.

We partner with outstanding nationally recognised Apprenticeship providers.

Social Events: Participate in vibrant social events, including a summer party, winter

ball, pub quizzes, and cultural and milestone recognition celebrations.

Referral Bonus: Earn a £1000 bonus when you recommend a friend.

Well-being Support: Access immediate well-being advice

because we care about our employees.

What you'll do

As a Butler, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for welcoming guests on their arrival and hosting them throughout their stay, ensuring their needs are fully anticipated and met, with service of an exceptional standard. This will include liaising with the relevant departments to ensure that the room is fully prepared.
• Our Butler’s must display a clear and comprehensive knowledge of the Hotel, its facilities and events on across London, all to ensure our guests receives nothing but the best experience.

The items shared are the essence of a day in the life of a Butler, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Sunday: 7.30 am to 23.00 pm

What you'll bring

Essential Skills and Experience

• Good Communication Skills: You can speak clearly and listen carefully to guests. You can understand and follow instructions.
• Friendly and Polite: You are welcoming, respectful, and kind to everyone. You treat guests and team members well.
• Attention to Detail: You notice small things and make sure everything is clean, tidy, and perfect for guests.
• Good Time Management: You can manage your time well and get tasks done when they need to be done. You are reliable and on time.
• Willing to Help and be Flexible: You are happy to assist guests with different tasks and can adapt when plans change. You can work different shifts, including evenings and weekends.
• Team Player: You work well with others and are willing to support your colleagues.

Preferred Skills

• Basic Problem-Solving Skills: You can think of solutions when things don’t go as planned, like handling guest requests or fixing minor issues.
• Knowledge of London and 45 Park Lane: You know some details about London attractions, events, and the 45 Park Lane hotel. You can help guests with directions or recommendations.
• Experience with VIP Guests: If you have worked with VIP guests or in luxury service before, it would be a bonus.

Position location

Job Location

United Kingdom

Location

45 Park Lane W1K 1PN Mayfair

Candidate criteria

Required languages

English (Fluent)