Butler Dispatch Agent - VIP Services

Key Responsibilities

• Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure.
• Liaison between multiple departments in order to fulfil guest requests.
• Handle requests for butler services from other departments and guests
• Record the number of calls received daily
• Maintain guests’ preference profiles and track their likes and dislikes
• Know and understand all the resort’s facilities and services
• Assist and perform duties assigned by the Lead Butler

Competencies and Requirements

Experience: Previous guest service experience in a 5-star hotel an advantage

Education: Secondary school diploma or above

Language Ability: Fluent spoken and written English, Cantonese and Mandarin

Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage