Butler Manager

Qualifications:

• SHIPBOARD Employment
• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as ( French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities

• :Ensure delivery of exceptional butler services to guest
• sEnsure all guest orders, requests, enquiries are fulfilled timely & efficientl
• yConduct embarkation inspections of all VIP suite
• sEnsure in-suite arrival procedures are executed to brand standards
• .Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations
• .Mentor and prepare the Senior Butler for managerial responsibilitie
• sMeet or exceed brand‑defined performance targets and KPIs for the Butler Team

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