Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: C-Store Supervisor

Department: Convenience Store

Reports To: Fuel Mart Manager

FLSA Status: Non-Exempt

Prepared By: Fuel Mart Manager

Last Revised: October 15, 2026

Approved By: President – Director of Operations

Approved Date: October 15, 2026

JOB SUMMARY

This position is responsible for assisting with the day-today operations of the Blue Lake Fuel & Fun. It is under general direction of the Fuel Mart Manager and the primary function is to supervise subordinates, maintain operations, and assist management with projects as needed. This role also performs all duties of a C-Store Attendant. This position assumes the responsibilities of management in their absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee daily operations of the Blue Lake Fuel & Fun and property.

• Maintain, at all times, a courteous, tactful relationship with our guests.

• Maintain, at all times, a clean, well-lighted environment for our guests including the pump islands, landscaping, driveways and parking lot, interior of building, floors, shelves, coolers, storage areas, eating areas and restrooms.

• Establish and maintain cooperative and effective working relationships with staff.

• Responsible for overall site safety in all areas and functions including dispensing of fuels, storage of fuels, spill management, fire safety, site emergency response procedures, food safety, and the general safety of all guests and Team Members.

• Responsible for all aspects of food safety including cleanliness and hygiene standards, hygienic preparation of food items, sterilization of all food surfaces, proper cold and hot food storage, food temperature and hold time monitoring, HACCP, and all other duties related to food safety.

• Acts as the designated Safety Officer for the Blue Lake Fuel & Fun, when the manager is not on-site, and is responsible for training staff, and ensuring compliance with all safety standards.

• Place orders for fuel, food, snack items, beverage, tobacco and alcohol orders for replenishment of inventory.

• Ensure that items are placed in optimal visual locations for fast turnover.

• Ensure that all delivery of food, tobacco and beverage items are properly received by personnel and correctly recorded in to inventory.

• Learn policies, rules & regulations and apply them using fairness and good judgment.

• Carry out verbal and written instructions from the Manager and follow-through in the completion of all assignments.

• Identify problems, analyze data, and propose solutions to the Manager.

• Protect the assets of Blue Lake Fuel & Fun and the Blue Lake Rancheria.

• This position performs all of the duties and responsibilities of a C-Store Attendant, as needed.

• This position performs all of the duties and responsibilities of a Line Cook – C-Store as needed.

• Protect the assets of the Blue Lake Fuel & Fun and Blue Lake Rancheria.

• Other duties as assigned by management, including any supervisor, manager, or executive.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

BLCH requires Team Members, on a continual basis:

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

Directly supervises 7 to 10 Team Members at the Blue Lake Fuel & Fun. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Assist with payroll when needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED equivalent, with one-year experience working in a convenience store or closely related business. Prefer candidate with at least one-year employment at the Blue Lake Fuel & Fun, with good attendance and dependability.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

SPECIFIC SKILL, KNOWLEDGE AND EXPERIENCE REQUIRED

• Basic computer literacy including use of computerized service station software, point-of -sale (POS) systems, and inventory management software.
• Knowledge of office equipment including telephone, fax, credit card processors and cash register/POS systems.
• Basic computer literacy including use of computerized software systems.
• Ability to relate with visitors and staff; maintain a positive attitude and sense of humor at all times. Excellent interpersonal skills in relating with guests and staff.
• Knowledge of office equipment including telephone, fax, photocopier, credit card processors, and cash register, and POS systems.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
• Must obtain and maintain credential in Underground Storage Training for Attendants within 30 days of employment.
• Must obtain and maintain credential in Propane Dispensing Training within 30 days of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Team Member frequently is required to walk. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.