Cabin Coordinator

A. Job Purpose

• Supervise aircraft interior and exterior cleaning and grooming activities.
• Ensure compliance with Air India standards for cleanliness, hygiene and safety.
• Manage outsourced cleaning staff across all the shifts.
• Oversee Pest control activities and ensure schedule follow up.
• Coordinate and on carpet curtain and upholstery changes. Update the records and inspect the quality of work.
• Conduct inspection on quality of grooming and upkeep before aircraft release.
• Check the material used for cleaning of the aircraft.
• Provide a detailed report at the end of each shift.

B. Key Accountabilities

Operational Supervision

• Monitor and manage aircraft grooming, pest control and material replacement during scheduled and unscheduled flights.
• Ensure grooming is completed within allocated turnaround time. Shift and Manpower Management
• Supervise outsourced ground handler staff and assign tasks based on flight schedules.
• Conduct shift briefings and ensure manpower is utilized effectively Quality Control and standards Compliance.
• Conduct visual inspections post cleaning and escalate any non-conformance.
• Ensure all work adheres to safety and Air India SOPs

Material and Equipment Checks

• Track the material used for cleaning various areas. Ensure the material conforms the requirement.
• Check the dilution ratio. Keep record of MSDS sheets and COC.
• Check the equipment and material availability, quality and quantity.

GHA Training

• Train the GHA on use of material at various surface, standby standards, grooming of the cabin, basic mannerism and self checks. Reporting and documentation
• Maintain shift logs, audit records, pest control documentation and certification. Aircraft inspection checklist records, incidence report and handover to the next shift.
• Update the trackers, report incidences.

C. Skills Required for the role

• Knowledge of aircraft cleaning and grooming
• Ability to supervise and guide the team
• Strong observation and inspection skills
• Shift planning and resource management
• Pest Control knowledge and safety protocols
• Effective communication skills
• Basic computer literacy
• Safety awareness.

D. Key Performance Indicators

Operational Performance

• On-time Departure and Turnaround Time
• Number of audits non conformities per shift/
• Incident Report
• Customer Satisfaction Scores
• Documentation of checklists
• Aircraft grooming and Manage well groomed departures on all sectors.
• Reduce Wastage
• Control misuse of AI products.Notify the quality of product used on board.

E. Key Interfaces Internal Interfaces

• Engineering SIC
• Aircraft coordination for various planned activities.
• WO request and closure. Station Manager
• OTP
• Last minute requests or schedule changes Cabin Crew Department
• Aircraft handover.
• Return sector loads.
• Stand by on board Safety Department
• Safety audits
• Audit findings and closures. Stores and Inventory Control
• Requirement of upholstery and carpets or curtains External Interfaces Ground Handling Agent (GHA) Team Suppliers and Vendors
• Day to Day service.
• SOP follow up and deviations.
• Manpower availability and resource management. Regulatory Authorities
• Extension of vehicle AEP.
• Ramp safety team.

F. Educational and Experience Requirements Minimum

Education Requirement

• Graduate from a recognized university or Hotel Management background. Minimum Requirement

Desired Experience

• Fresh graduates from any discipline may apply

Preferred

• 0-2 years of experience from any relevant industry is preferred
• Experience in supervision of the aircraft.
• Experience handling blue collared teams.
• Exposure to cabin activities like carpets, upholstery and curtains.
• Knowledge of safety management.
• Knowledge of Aviation approved material and its related documents.