Cabin Crew Development Manager – Phuket Base

About the role

As the Cabin Crew Development Manager, you will lead a team of 150 Cabin Crew members and Customer Service Managers and be responsible for managing end-to-end employment relationships with a focus on making a real impact to safety and service goals. You will review and drive your team's performance, conduct, and manage related matters in line with department policies and procedures and relevant legislation, and proactively manage attendance with a focus on supporting your people and ensuring their wellbeing. You will thrive in a high volume environment, provide direction, manage multiple stakeholders, motivate, and support a team to build a strong service culture and meet Cabin Crew strategic objectives.

Key responsibilities

• Proactively lead and motivate your team to achieve departmental business objectives and performance metrics
• Understand the key drivers of performance, in order to identify and analyse trends in attendance, on-time performance, customer satisfaction and engagement
• Track your team's compliance with the consistent delivery of in-flight service experience
• Actively champion service recognition programs
• Work collaboratively with stakeholders to contribute to Jetstar business objectives
• Support team members to enable career progression and performance improvement
• Ensure an understanding of and compliance with relevant legislation and Aviation Security, Health and Safety and Jetstar policies
• Deliver timely communication of critical business information, customer feedback and upward feedback from crew
• Maintain an excellent level of crew engagement at your base

About you

• Experience managing a large team, with a warm, empathetic, and approachable operating style
• Demonstrated ability to provide direction, motivation, and support to a large, remote, and dynamic front line team, to drive engagement and build a strong service culture
• Demonstrated leadership and interpersonal skills with an innovative approach to performance management and development
• Excellent communication skills, with the ability to influence and build positive relationships and adapt your style to your audience
• A strategic, commercial mindset and organisational skills to effectively manage multiple issues, timeframes, and stakeholders
• Sound judgement, proactive thinking, and fit-for-purpose solutions to meet an ever-changing customer and employee landscape
• Ability to work flexibly to meet operational requirements
• Bachelor's Degree or higher in any field
• Professional communication skills in both Thai and English
• Minimum 5 years of experience in managing a large team
• Must be willing relocate to Phuket, Local Phuket candidates and living in Phuket or southern part of Thailand are preferred.
• Experience in Cabin Crew customer service, People/Performance Management, Airline, HR would be advantage.

Closing date: 11 October 2026

About us

You will be employed by Holiday Tours & Travel (Thailand) Ltd., a direct outsource company based in Bangkok which provides Jetstar Airways Australia with Cabin crew services and is contracted to Jetstar Airways. Jetstar international crew fly short and long-haul routes on Airbus 320, A321 and Boeing 787 Dreamliner aircraft to many ports in Australia, then connecting to various destinations around the network like Japan, Korea, Indonesia, Philippines, Colombo and Thailand.