Wizz Air

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.
As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.
Cabin Crew Training Standard and Performance Manager
Based in Budapest
Purpose of the role
To ensure the effectiveness, consistency, and compliance of cabin crew training programs and instructor standardisation across the AOC. This role drives excellence in training delivery, monitors performance metrics, and maintains high instructional standards to meet regulatory and operational requirements.
Responsibilities
<ul>
<li>Develop and maintain the AOC Cabin Crew Instructor/Trainer Standardisation Program.</li>
<li>Monitor instructor standardisation, performance, competencies, and documentation.</li>
<li>Coordinate standardisation of all Cabin Crew Instructors/Trainers in line with AOC requirements.</li>
<li>Develop and update Cabin Crew Instructor/Trainer training materials.</li>
<li>Publish guidance to ensure instructors are aware of AOC standards and expectations.</li>
<li>Design and uphold robust internal processes for instructor selection and qualification.</li>
<li>Ensure sufficient qualified instructors are available for forecasted training events.</li>
<li>Generate monthly standardisation reports with insights and recommendations.</li>
<li>Monitor cabin crew training performance across all programs using defined KPIs.</li>
<li>Establish and refine Key Performance Targets aligned with training objectives.</li>
<li>Provide guidance on individual training needs and instructor assignments.</li>
<li>Define remedial training plans for crew not meeting AOC standards.</li>
<li>Manage documentation and follow-up for training failures and underperformance.</li>
<li>Lead Root Cause Analysis workshops to address negative performance trends.</li>
<li>Ensure timely implementation of mitigation actions when performance issues arise.</li>
<li>Innovate by introducing modern training methodologies and tools that elevate instructional quality and crew performance.</li>
<li>Proactively develop solutions that align with evolving industry standards and operational needs.</li>
</ul>
Liaise with:
<ul>
<li>Cabin Crew Training Program Manager</li>
<li>AOC Cabin Crew Training Manager</li>
<li>CCTO Manager</li>
<li>Other relevant stakeholders</li>
<li>Participate in team meetings to align goals and strategies per the group training matrix.</li>
</ul>
Experience
<ul>
<li>3-5+ years overall working experience, with 2+ years of relevant experience in crew training or airline operations.</li>
<li>Holding or previously held a Cabin Crew Attestation.</li>
<li>Experience as a Cabin Crew Standardisation Instructor.</li>
</ul>
Hard Skills
<ul>
<li>Regulatory and compliance knowledge (EASA, IOSA, HUCAA, UKCAA).</li>
<li>Knowledge of aviation training regulations.</li>
</ul>
Education
<ul>
<li>Bachelor’s degree or Master’s degree</li>
<li>Specialized training as per GT OMM.</li>
</ul>
Language
Fluent in English (both written and spoken)
Skills And Competencies
<ul>
<li>Native or near-native proficiency in spoken and written English.</li>
<li>Excellent interpersonal and organizational skills with a focus on teamwork.</li>
<li>Ability to work effectively under pressure.</li>
<li>Strong knowledge of WIZZ flight operations.</li>
<li>Comprehensive understanding of applicable EU aviation regulations.</li>
<li>Familiarity with aviation management systems.</li>
<li>Proficiency in presentation, feedback, and coaching techniques.</li>
<li>Skilled in Microsoft Office tools (Word, Excel, PowerPoint).</li>
<li>Ability to motivate and develop others through support and guidance.</li>
</ul>
When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.
We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.

Cabin Crew Training Standard and Performance Manager

Cabin Crew Training Standard and Performance Manager

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