Cabin Services Officer (Training)

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Job Location: Inflight Catering Centre 1

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Cabin Handling handles the logistics and delivery of inflight meals for flights. Purpose-built Direct Upper Deck Catering (DUDC) hi-lifts and our service in delivering meals, drystores, equipment & removing waste from aircraft cabin, are all testimony to our efforts to provide clients the safest, cleanest and most efficient ways to manage airline equipment and resources.

The individual will provide on-the-job training/guidance to newly hired employees as well as enhanced knowledge transfer to current employees to keep everyone up-to-date on changes in the industry that affect job requirements.

Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.

Conducts training classes by presenting job-specific, company-specific, and regulatory requirements.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Evaluate and enhances the effectiveness of training program

Ensures that all training materials and programs are compliant with laws and regulations governing the industry

Prepares hard copy training materials and presentations for employees and with the approval of management

Creates monitoring strategies to ensure that employees are performing job duties according to training.

Ensure to record and file all new staff pre-solo assessment forms before deployment to Operations

Ensure to update and conduct read and sign for any safety flashes and any changes to operational/SOP/Ops manual.

Ensure to schedule staff for in-house refresher course and update in records of training.

Conduct re-training and provide recommendation of re-training results.

Conducts investigations for vehicular, aircraft accidents and flight delays and provides investigation assessment and recommendations for improvement.

Monitors the ADP license expiry and ensure staff sign up for renewal.

Conduct cross-training to other BU/sections as and when required.

Conduct ramp audit, ramp checks and submit observation records.

During airline audits, to assist/supervise and monitor compliance based on airline requirements and prepare the required docs as well as corrective actions for audit finding.

Any other jobs assigned by Training Team and Section Head.

Key Requirement

Possess a valid Singapore state license of Class 5

Possess Train-the-Trainer certification

Demonstrate ability to work in a multicultural, multi ethnic environment and maintain effective working relations with people of different national and cultural backgrounds

Good facilitation skills to conduct training sessions

Solid analytical and problem solving

Ability to quickly learn new systems, processes and procedures and adapt local practices to industry standards

Ability to work on teams, work at detailed level and understand the larger picture

Good oral and written communication skills

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