Cable‑Management & Documentation Engineer

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintennace procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.
• Provide technical assessments to the Change Advisory Board for changes to the system.
• Operate imVision; maintain connectivity records and as-built drawings; keep documentation and the CMDB for moves, adds and changes.

Desired Candidate Profile

• CommScope imVision training.
• AutoCAD/documentation skills.
• ITIL Foundation.
• 4+ years relevant experience.