CAD Application Engineer

Job Title

CAD Application Engineer

Number of vacancies

2

Job Responsibilities:

• Managing technical support issues taken via phone, email, or web portal

• Utilize your expertise in SOLIDWORKS products to assist customers with challenges they face in production

• Follow up on Service Requests and Software Performance Reports generated through support cases

• Ensure that response time and customer satisfaction surveys meet goals

• Research solutions and create knowledge base articles

• Conduct assigned training classes

• Train new students on SOLIDWORKS products

• Make on-site customer visits

• Travel to customer sites (if required) to provide onsite support and training

• Working with the sales team to accurately understand our customer's requirements

• Progression into product demonstrations of SOLIDWORKS to prospective customers

• Training of customers in the correct use of SOLIDWORKS

• Working with a broad range of customers who use SOLIDWORKS to design their products

• Responding to the needs of our customers to solve technical problems in using SOLIDWORKS

• Reporting to the Technical Manager Sr. Applications Support Engineer

  Desired Candidate Profile/Key Skills:

• Engineering design experience gained in a design environment

• Knowledge of 3D CAD System, ideally SOLIDWORKS bit Pro/ENGINEER or Inventor may also be useful.

• Good knowledge and use of Microsoft Office applications Word, Excel, Outlook

• Willingness to be flexible and to travel as required

  Job Type

Full-time

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