CAD/CAE Support Engineer

The ideal candidate will provide expert technical support for CAD (Computer-Aided Design) and CAE (Computer-Aided Engineering) software tools, assist engineering teams in solving design and simulation challenges, and contribute to improving engineering processes and productivity.

Key Responsibilities:

• Provide Level 1 & 2 support for CAD/CAE applications like NX, Delmia, ANSYS, Hypermesh, Vis-Mockup, JT, and LS-PrePost.
• Troubleshoot installation, licensing, file corruptions, performance issues, and integration errors.
• Support CAD data handling including conversion, JT creation, and visualization workflows.
• Assist engineers in solving model issues, file compatibility, and version-related conflicts.
• Guide users on best practices, modeling techniques, and simulation data management.
• Collaborate with infrastructure and PLM teams (e.g., Teamcenter) for CAD-PLM integration support.
• Prepare support documentation, SOPs, FAQs, and training materials.
• Perform regression testing and validation for software updates and patches.

Required Skills & Qualifications:

• Bachelors degree in Mechanical Engineering, or related field.
• CAD Tools: Siemens NX, Vis-Mockup.
• Simulation Tools: LS-PrePost, Delmia (Process simulation, Robotics).
• Visualization & Conversion: JT formats, OpenJT.
• Other Skills: Strong understanding of CAD data structure, product assemblies, and lightweight visualization.
• Knowledge of PDM/PLM environments is a plus.
• Good communication, analytical, and troubleshooting skills.
• Exposure to automotive or manufacturing domains is highly desirable.
• Familiarity with ticketing systems (ServiceNow, Jira, etc.) for support management.
• Certification in CAD/CAE tools is an added advantage.