Cadillac BDC Manager

Are you a driven leader with a passion for customer service, sales and team development? Vandevere Cadillac is looking for an experienced Business Development Center (BDC) Manager to lead our dealership's customer engagement efforts and help drive continued growth.

The Vandevere Automotive Family is Akron's largest auto dealer group with five locations, 4 major brands, and over 400 employees. Family owned since 1946, VanDevere continues to grow with the help of an ever expanding team. We are looking for go-getters who can build and manage our business and clientele while also complementing our all-star team! We value our customers and want to have people on board who are very customer-oriented, dependable, and friendly.

Responsibilities:

• Lead, coach, and motivate the BDC team to achieve appointment and sales goals.
• Monitor daily performance metrics and implement strategies to improve results.
• Manage inbound phone, internet, and chat leads with focus on exceptional customer service.
• Ability to work independently while complementing our team environment.
• Develop and maintain follow-up processes that increase appointment show rates and customer satisfaction.
• Collaborate with the sales and service.
• Recruit, train, develop BDC representatives.
• Ensure CRM processes are followed accurately and consistently.

Qualifications:

• Previous automotive BDC management or automotive sales management experience preferred.
• Strong leadership, coaching, and communication skills.
• Experience with CRM systems and dealership software
• Results-driven with proven track record of meeting or exceeding performance goals.
• Excellent organizational and problem solving abilities.

Benefits:

Medical, Dental, Vision, and Life Insurance

401K + 5% Matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.

VanDevere is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability, or any other legally protected characteristic.