Cafe Assistant

Are you passionate about great customer service, enjoy working in a fast-paced environment, and want to be part of one of New Zealand’s most iconic tourism experiences? We’re looking for a friendly and reliable Café Assistant to join our Food & Beverage team at the Waitomo Glowworm Caves Visitor Centre.

About the role:

As a permanent part-time Café Assistant, you’ll help deliver a high-quality food and beverage experience for our visitors. You’ll support the team with customer service, food preparation, café presentation, cleaning, and day-to-day operations to ensure every guest receives a warm, efficient, and memorable experience.

What you’ll be doing:

• Providing friendly, helpful, and professional service to visitors.
• Preparing and presenting food and beverages to a high standard.
• Keeping the café, restaurant, counters, tables, and equipment clean and well presented.
• Using the point-of-sale system, EFTPOS processes accurately.
• Restocking fridges and supplies using stock rotation practices.
• Following food safety, health and safety, and company policies and procedures.
• Contributing positively to the team and supporting sustainable practices.

About you:

You’ll be a team player who takes pride in delivering excellent service and maintaining high standards. You’ll be reliable, friendly, well presented, and comfortable working in a busy visitor environment.

• Excellent communication skills and attention to detail.
• Good numeracy and literacy skills.
• Ability to work well under pressure and manage your time effectively.
• A positive attitude, strong work ethic, and willingness to learn.
• High standards of personal presentation and hygiene.
• Availability to work a 7-day rotating roster.
• A hospitality qualification would be beneficial but is not essential.

Why join us?

This is a great opportunity to be part of a supportive team in a unique tourism environment, helping visitors enjoy an unforgettable experience at Waitomo Glowworm Caves. If you’re enthusiastic, service-focused, and ready to be part of a busy and rewarding hospitality environment, we’d love to hear from you.