Cafe Assistant

1. Job Purpose

To manage the daily operations of the café, provide excellent customer service, maintain food quality and hygiene, handle billing, and ensure smooth coordination between kitchen staff and customers.

2. Roles and Responsibilities

• Café Operations
• Manage daily café opening and closing activities.
• Ensure the café is clean, organized, and ready for service.
• Monitor food availability and display menu items properly.
• Coordinate with kitchen staff for timely food preparation and service.
• Customer Service
• Welcome customers and explain menu items.
• Take orders accurately and serve food on time.
• Handle customer queries, feedback, and complaints politely.
• Maintain customer satisfaction and professional behaviour.
• Billing and Cash Handling
• Prepare customer bills and process payments.
• Handle cash, UPI, and other payment methods.
• Maintain accurate billing records and report cash discrepancies.
• Follow company procedures for discounts and refunds.
• Food Quality and Hygiene
• Maintain personal hygiene and wear the prescribed uniform.
• Ensure food is stored, handled, and served safely.
• Keep counters, tables, utensils, and equipment clean.
• Check food freshness, temperature, and expiry dates as applicable.
• Follow company food safety and hygiene standards.
• Inventory Management
• Monitor stock of food items, beverages, and packaging materials.
• Inform the manager about low stock and replenishment requirements.
• Check received supplies and report damaged or expired products.
• Minimize food wastage and maintain stock records.
• Coordination and Reporting
• Coordinate with kitchen staff, delivery executives, and management.
• Ensure takeaway and delivery orders are packed correctly.
• Maintain daily sales, stock, and wastage reports.
• Report operational issues to the manager promptly.

3. Attendance and Discipline

• Report to work on time and follow the assigned shift schedule.
• Inform the supervisor in advance about leave or emergencies.
• Maintain professional conduct and treat customers and colleagues respectfully.
• Follow company policies and instructions from authorized supervisors.
• Avoid unauthorized discounts, cash handling, or removal of company property.

4. Required Skills and Qualifications

• Good communication and customer-handling skills.
• Basic computer, billing, and UPI payment knowledge.
• Ability to work in a fast-paced cafe environment.
• Knowledge of food hygiene and safe food handling.
• Basic inventory management and teamwork skills.
• Previous cafe restaurant, or hospitality experience is preferred.

5. Performance Indicators

• Customer satisfaction and service quality.
• Billing accuracy and cash reconciliation.
• Food hygiene and cleanliness.
• Order accuracy and service speed.
• Inventory control and reduced food wastage.
• Punctuality, attendance, and teamwork.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person