Cafe Assistant Manager

Assistant Manager

Esteamed Coffee is more than just a cafe; we are a mission-driven hub in the heart of the community. We focus on providing high-quality coffee while creating meaningful employment and social opportunities for individuals with intellectual/developmental, visual and/or communication disabilities. We are looking for an Assistant Manager who is as passionate about people and inclusion as they are about a great cup of coffee.

Role Overview

The Assistant Manager assists the General Manager in daily business management, staff coaching, and community engagement. This role combines specialty coffee execution with compassionate workplace leadership.

Staff Mentorship & Inclusion

• Coach employees with diverse learning, physical, and developmental abilities.
• Adapt teaching methods to match individual staff communication styles.
• Enforce workplace boundaries firmly but with patience and empathy.
• Foster a supportive team environment that builds employee self-esteem.
• Allow employee’s independence over "taking over" tasks during fast-paced service rushes

Operations

• Oversee daily workflow during morning and afternoon shifts.
• Maintain quality control for all espresso, coffee, and food items.
• Manage opening and closing procedures including cash drawer reconciliation.
• Maintain shop cleanliness.
• Monitor inventory levels and report supply needs to the General Manager.
• Available and able to work events, including evenings, both on-site and off-site if needed.

Customer & Community Experience

• Strong commitment to the organization’s nonprofit mission of providing meaningful employment opportunities for people with disabilities.
• Model excellent service for staff and patrons alike.
• De-escalate customer issues quickly and professionally.

Required Qualifications

• Experience: Minimum 1–2 years in specialty coffee, food service, or retail leadership.
• Advocacy Mindset: Passion for working alongside individuals with disabilities. Patient with employees yet possessing the ability to be firm when needed
• Schedule Flexibility: Open availability for morning and afternoon shifts including Saturday and Sundays.
• Available and able to work events including nights, both on-site and off-site if needed.
• Communication: Exceptional verbal instruction skills tailored for diverse learners.

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 25.0 per week

Benefits:

• Employee discount
• Paid training

Experience:

• Management: 1 year (Preferred)

Work Location: In person