Cafe Assistant Manager

About the role

The Ngamrapku Café Assistant Manager supports the Café Manager in delivering efficient daily operations, quality food and beverages, excellent customer service and a positive team environment. This is a hands-on hospitality position with a strong focus on food preparation, cooking, barista duties and supervising daily café service. The Assistant Manager is expected to work actively alongside café employees, confidently preparing meals and beverages while ensuring consistent standards of quality, presentation and customer service. The position provides operational leadership during allocated shifts, including opening and closing procedures, coordinating staff, managing stock and maintaining food safety standards. The Assistant Manager supports the Café Manager with ordering, rostering, staff training and operational administration. In the Café Manager's absence, the Assistant Manager takes responsibility for coordinating daily café operations within their delegated authority.

About us

The River Murray and Mallee Aboriginal Corporation RNTBC is the peak body for the First Peoples of the River Murray and Mallee Region. RMMAC is a Prescribed Body Corporate (PBC) as nominated in the native title consent determination handed down by the Federal Court on 18 November 2011. Ngamrapku Café is located in Glossop, alongside the KawanWampu Cultural Centre. The café celebrates First Peoples culture through food, showcasing native Australian ingredients and offering a welcoming space for locals and visitors to connect over great food and coffee. As one of RMMAC's business enterprises, Ngamrapku Café plays an important role in creating employment opportunities, supporting the local community and contributing to RMMAC's long-term financial sustainability.

Key responsibilities

• Actively participate in daily food preparation, cooking, plating and presentation of café meals, including breakfast, lunch and other menu items to established recipes, portion sizes and presentation standards.
• Prepare and serve high-quality espresso coffee and other beverages to consistent standards, confidently operating and maintaining commercial coffee machines, grinders and associated equipment.
• Provide friendly, professional and welcoming customer service, assisting with taking orders, processing payments and delivering food and beverages.
• Take responsibility for supervising allocated shifts and maintaining service standards, coordinating kitchen and front-of-house activities to ensure efficient communication and service delivery.
• Allocate daily duties and provide clear direction to café employees, leading by example through a positive attitude, strong work ethic and professional conduct.
• Assist with training employees in food preparation, coffee making, customer service and safe work practices, supporting the induction and practical training of new employees.
• Monitor stock levels and communicate purchasing requirements to the Café Manager, maintain effective stock rotation and food storage practices, and participate in regular stocktakes and inventory checks.
• Maintain high standards of food safety, hygiene and cleanliness throughout café operations, following established food safety procedures and ensuring appropriate food handling practices are followed by employees.
• Oversee opening and closing procedures, including equipment checks, cleaning and cash handling, and identify operational issues and implement practical solutions within delegated authority.
• Use point-of-sale, ordering and inventory management systems confidently, complete daily checklists, stock records, cash reconciliation and other required documentation.

About you

• Demonstrated experience working in a commercial café, restaurant or similar hospitality environment.
• Strong practical cooking skills, including the ability to independently prepare and cook a range of café meals.
• Demonstrated barista experience, including confident operation of commercial espresso machines and preparation of high-quality coffee.
• Experience working across both kitchen and front-of-house operations.
• Ability to coordinate food preparation and service during busy periods.
• Experience supervising employees or demonstrated ability to provide practical leadership and direction.
• Sound knowledge of food safety, hygiene and safe food handling practices.
• Strong customer service and communication skills, good organisational skills and the ability to manage competing priorities.
• Ability to work independently, use initiative and make practical decisions during daily operations.
• Basic computer literacy, including the ability to use point-of-sale systems, email and electronic records, and flexibility to work Saturdays, evenings and changing business hours as required.

Aboriginal and Torres Strait Islander people encouraged to apply

Applications Close 8am Monday 16th November 2026

Please contact [email protected] for a full copy of Position Description.

All applicants will need to submit a cover letter, two current referees and resume.