Cafe Assistant/Server

Job Title: Barista / Cafe Assistant

About UsFounded in 2012, The Tin Cup Coffee & Espresso Bar was built with a simple desire: to provide an exquisite-style café focused on excellent coffee, great food, and deeply hospitable service.Our aesthetic, urban look perfectly suits the laid-back lifestyle of Duncan and the surrounding Vancouver Island areas. More than just a coffee shop, The Tin Cup offers a rustic yet elegant ambiance. With high ceilings and large windows that flood the café with beautiful natural light, we provide the perfect setting for our community to enjoy a casual coffee and light, bistro-inspired food.

Job Type & Schedule

• Position: Part-Time or Full-Time available
• Hours: Average of 20 to 35 hours per week
• Shifts: Weekends and daytime flexibility are required

What You’ll Do (Key Responsibilities)

• Customer Care: Deliver an exceptional customer welcome. Take food and drink orders efficiently, manage lines smoothly, and deliver orders to tables.
• Drink & Food Service: Prepare and serve hot and cold beverages, cakes, and light bistro items to our high standards.
• Knowledge & Upselling: Guide customers through our menu with passionate recommendations to ensure repeat business and maximize sales.
• Cafe Upkeep: Set up, maintain, and close down the cafe and counters. Keep tables clear, tidy, and sanitized throughout the day.
• Stock Management: Maintain stock levels of supplies and consumables, ensuring proper stock rotation.
• Cash & Security: Operate the till, handle cash accurately, and remain vigilant regarding shop security and fraud prevention.
• Teamwork & Standards: Work within company guidelines, handle first-line customer feedback professionally, and strictly follow health, safety, and food hygiene legislation.

What We’re Looking For (Required Skills & Experience)

• Personality: A friendly, engaging, and articulate communicator who genuinely enjoys serving the public and initiating conversation.
• Work Style: A well-organized team player with a strong sense of urgency who thrives under pressure in a fast-paced environment.
• Adaptability: Willing to learn, take instruction, multitask, and work confidently on your own initiative.
• Operations: Previous experience with till operations, cash handling, and basic computer/POS literacy.
• Food Passion: A keen interest in local food and drink, with the ability to quickly master our menu.
• Physical Effort: Ability to stand for most of the day, lift/carry trays, and restock shelves.
• Presentation: High standards of smart personal presentation.
• Qualifications: Food Hygiene training or certification is required. Previous catering or cafe experience is highly advantageous.

Perks & Benefits

• Competitive Pay: 18.25 per hour + tips.
• Free coffee and drinks during your shift, plus employee food discounts.
• A beautiful, light-filled, and supportive work environment.

Job Types: Full-time, Part-time, Contract

Pay: $18.25-$20.00 per hour

Benefits:

• Company events
• Discounted or free food
• Flexible schedule
• Store discount

Education:

• Secondary School (required)

Experience:

• Café: 1 year (required)

Work Location: In person